The Control Process.

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Presentation transcript:

The Control Process

Steps of the managerial control process Setting of standards Monitoring performances Comparing performances with standards Evaluating performances and taking decisions (to continue or to correct deviations)

Types of control How are realised: Direct Controls Indirect Controls When are realised: Feedforward (Preventive) Control Current Control Feedback Control

Objectives of control Financial Performances Quality Performances Personnel Performances

Efficiency of controlling activities Efficiency criteria: Real and relevant informations Oportunity Economicity Flexibility Reasonable Standards Control System based on exceptions Multicriteria Control Corrective Actions