The French Presidency of the European Union July – December 2008 IPSG working group - EUPAN Directorate General for State Modernisation

Ensure continuity and consistency with: The French Presidency of the European Union Strategic guidelines for EUPAN network Ensure continuity and consistency with: The medium-term programme (MTP) The previous Presidencies The upcoming Presidencies' work focuses Promote the EUPAN network and the value of its work

The French Presidency of the European Union Scheduled meetings Paris 20 - 22 October 5 QC 23 October Troika Secretariat 2 11 September Meeting of CAF experts’ subgroup 7 July Troika Secretariat 1 10 - 11 July IPSG 1 8 - 9 September HRWG and Social Dialogue 1 11 - 12 September e-Gov 1 meeting 29 September Troika DG 1 2 October Meeting of the Customer Satisfaction Management Sub- Group Venue Date Meeting

The French Presidency of the European Union Scheduled meetings Strasbourg 23- 24 October DISPA meeting Paris 17 December Troika DG 2 18 December 51st meeting of DGs 19 December, morning Social Dialogue Group Brussels 12 - 13 November HRWG and Social Dialogue 2 3 November Meeting of the Quality Conferences Sub-Group 13 - 14 November e-Gov 2 meeting 19 December, afternoon International HR Co-operation Conference Venue Date Meeting 24 - 25 November IPSG 2

The French Presidency of the European Union Main topics for IPSG Quality Conferences 5QC / 6QC CAF Action Plan 2007-2008, CAF Action Plan 2009-2010 Decision for the 4th CAF event External feedback Customer satisfaction management Primer, Strategy to propose to the DGs Knowledge management and sharing good practices LT administrative burden reduction for citizens

Welcome to Paris