SKILLS COMMUNICATION Dr. Divya Assistant Professor of English M. N. College, Shahabad (M) 1

How is my communication today laying the foundation for my relationships tomorrow. Alaric Flutchinson

During a conversation, it is better to have an understanding without words, than words without understanding. Amit Kalantri

What is Communication? Communication is the art of transmitting information, ideas and attitudes from one person to another. communication is the process of meaningful interaction among human beings.

The Communication Process Medium Barrier SENDER Barrier RECEIVER Feedback/Response

What are the most common ways we communicate? Visual Images Spoken Word Body Language Written Word

Verbal & non-verbal communication

Verbal communication Speaking Writing Listening Reading

Non-Verbal Communication The study of non-verbal communication examines how messages are communicated through physical behavior, vocal cues and spatial relationships.

Major areas of nonverbal behaviors are: Eye contact Facial expressions Gestures Posture and body orientation

Eye contact Direct eye-contact conveys interest, warmth, credibility and concern. Shifty eyes suggest dishonesty. Downward gaze may be a sign of submissiveness or inferiority

Facial expressions Happiness Sadness Proudy Fear Anger Shocked Surprise Tired

Gestures Gestures communicate as effectively as words, sometimes even better. Gestures support the verbal communication. They sometimes detract from what you say.

Posture Body posture can be open or closed. Interested people pay attention and lean forward. Leaning backwards demonstrates aloofness or rejection. A head held straight up signals a neutral attitude. A head down is negative and judgmental. A head tilted to the side indicates interest.

Effective Communication Skills Eye contact & visible mouth Body language Silence Checking for understanding Smiling face Summarising what has been said Encouragement to continue Some questions

Barriers to Effective Communication Language Noise Time Distractions Other people Too many questions Distance Discomfort with the topic Disability Lack of interest

4. Conversational Threading Techniques for effective communication skills, which make us Expert and confident 1. Quality 2. Pauses 3. Statements 4. Conversational Threading  

Quality To improve the quality, avoid the unimportant words like aan..umm....., jo hai to.....normally , you know Sunday wale din aap kya karte ho? Aann.. main na har Sunday ko jo hai cricket khelene jata hu waha dopahar tak normally khelete rahte hai....aur shaam ko aann....normally....family kai sath bahar jata hoon aann.. you know Sunday ko literally bahut enjoy karte hai.  

Mai har Sunday cricket khelene jata hu, dopahar tak khelete rahte hai, aur shaam ko family kai sath bahar jata hoon. Sunday ko literally bahut enjoy karte hai.

Pauses Mai har Sunday cricket khelene jata hu. Dopahar tak khelete rahte hai. Aur shaam ko family kai sath bahar jata hoon. Sunday ko literally bahut enjoy karte hai.  

Boring question: Aapki hobbies kya hai Statements Boring question: Aapki hobbies kya hai

Cold read statement 1 Aap kafi interesting person nazar aate ho mai andaja laga sakti hoon ki aap ki hobbies bhi interesting hongi. If you are wrong they will correct you. If you are right then he will ask how do you know that.

Story telling statement 2 Some times we ask the boaring questions : Aap ko kis baat se dar lagta hai Story telling Statement: Jab mai choota tha to mughe bachpan mai andhere sae bohot dar lagta tha. Isliye mai blanket lae kar sota tha taki koi bhoot mughe pakad na le.

Conversational Threading   Conversational Threading Mai Yamuna nagar sae hu Hello aap kaha sae hai Aur aap Delhi sae Sab badiya aap sunaoo Aur Sunao

Mai Yamuna nagar , jo Yamuna kai paas hai aur jaha per budh stuup mila hai vaha per rahta hu. Vaise mai chote shahar ko pasand nahi karta lakin mere job yaha hone ki wajhe sae pichle 3 saal sae yaha hu Hello aap kaha sae ho Mai India ki capital Delhi sae hu. Vaha per rehte mujhe 10 saal ho gye hai mai ek engineer hu. Mujhe chota shar pasand hai. Bada shar mai crowd bahut jyada hai aur life bhi baht fast hai. Aur aap

Make other feel important Make other feel important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and behaviour, help others feel important. Susan C. Young