Introduction to Policies and Procedures Toolkit

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Presentation transcript:

Introduction to Policies and Procedures Toolkit Welcome

Welcome to the Policies and Procedures toolkit. Within this toolkit you will find lots of useful information for the broad scope of managing a service environment. The tool is designed to support an organization in the creation of relevant policies and procedures, as well as provide templates and examples to support best practice approaches to the adoption of common process and procedures.

How it works Follow the “Toolkit Roadmap” to navigate your way through the documents and folders within the toolkit. This will direct you through the relevant subject areas of Policies and Procedures. Service Catalogue SLM Business Customer View ITIL®

Aim of the Toolkit To provide an introduction to Policies and Procedures Provide a detailed overview of IT Service Management from several practical perspectives: Policy Creation Procedure Creation Service Management Documentation Provide practical and user-friendly documents for you to use within your organization.