Winning in Hospitality and Retail with LS Retail Denis Potapcik Support Manager Update logos

LS Retail - Saga LS Retail - Today LS Retail is a 100% ISV company Developing Retail and Hospitality solutions based on Microsoft Dynamics since 1988 The biggest Retail Software Developer for Microsoft Dynamics Certified and Tested by Microsoft Dynamics 120 partners in 60 countries 60 employees in 8 countries 2010: Sales revenues up 45% 192 new customers Q1 - 2 2011 50% growth in customer licenses LS Retail is a Member of Inner Circle and President’s Club for Microsoft Dynamics®2011 Make this slide more interesting

Close Cooperation with Microsoft Early Adaptation Beta Program on NAV 2009 (6.0) Technical Advisory Partner (TAP) AX 2009 (5.0) ISV Partner Advisory Council (ISV PAC) Among first of ISV Solutions to become Certified for Microsoft Dynamic (CfDM) and the first Retail Solution LS Retail AX and LSPOS.NET acquired by Microsoft in July 2009 LS Retail is a Member of Inner Circle and President’s Club for Microsoft Dynamics®2011 LS Retail ehf. Gold ERP and Silver ISV Competency Certified Should we ommit this slide? If not, need to delete LS Retail is a Member of Inner Circle and President’s Club for Microsoft Dynamics®2011 from the previous slide

Global Representation and local versions SCANDINAVIA DENMARK, NORWAY, SWEDEN FINLAND, FAEROE ISLAND & ICELAND EASTERN Europe HUNGARY, ROMANIA, POLAND, BULGARIA, UKRAINE, BALTIC, RUSSIA, SLOVENIA, SERBIA, CROATIA AMERICA USA, CANADA & MEXICO NORTH & CENTRAL EUROPE UK, AUSTRIA, BELGIUM, FRANCE, LUXEMBOURG GERMANY, SWITZERLAND & NETHERLANDS MIDDLE EAST DUBAI, LEBANON, SAUDI ARABIA, CATAR SOUTH EUROPE SPAIN, PORTUGAL, ITALY TURKEY, GREECE, CYPRUS ASIA-PACIFIC AUSTRALIA, HONG KONG, SINGAPORE, THAILAND, PHILIPPINES, MALAYSA, INDONESIA, INDIA, CHINA & JAPAN AFRICA SOUTH AFRICA, NORTHERN-AFRICA

Network of Partners - 120 Partners in 60 countries

LS Retail Customers 1.800 Customers 33.000 Stores 75.000 POS

The LS Retail Partner Program LS Retail Partner Program has been very successful! LS Retail Add-On Program - Access to attractive solutions Benefit from LS Retail investments in R&D - Larger markets - Larger customers - Interested business potential Attractive revenue opportunities LS Retail Certification - Corporate training - Marketing support - Tech Support - Visits from LS Retail - Tradeshows - Logos LS Retail Partner Management - Competent partners - Focus on retail - Competitive - No Free Riders - Fair competition - International co-operation - Events

Some Hospitality Customers We have to update this ... ? Great Indian Restaurant

LS Retail Advantage One platform retail operation Simple operation – low cost of ownership Supports your business Food, fashion, DIY, Hospitality, Speciality Information at you fingertips Traceability from General ledger to POS transactions Integrated with MS SharePoint Outlook, Word and Excel Simple integration with other Microsoft products

Are you Customer–Centric? • Do you keep track of your orders? • Are your reservations according to special needs? • Do you have advanced support for delivery service? • Can you handle individual, combined or split bills? • What about recipe planning, nutrition and cost management? • Are you getting information in time for decisions? • Can you analyze your sales? • Can your business still grow with minimum effort? Is the end of day a headache in your business? • Are your customers satisfied?

Microsoft Dynamics NAV LS Hospitality An End-to-End Hospitality Solution Powered by Microsoft Dynamics NAV

LS Hospitality Specifically designed for: • Restaurant fine dining with takeaway • Casual dining such as pubs, bars, cafés and drive-thru • Delivery and takeout with call center • Catering and cafeterias

Restaurant Fine Dining Guest Tracking Customer Requests Prioritizing Food Preparation Table Reservations

“LS Retail represents a true paradigm shift for Blue Mountain “LS Retail represents a true paradigm shift for Blue Mountain. We can now service our guests with a fully integrated solution replacing what previously required five vertical market applications. We have achieved significant returns but even more importantly, the staff loves it.” John Gowers IT Director Blue Mountain Resorts

Restaurant Fine Dining Graphic table management – different layouts Easy to transfer orders between tables or restaurant sections Splitting the bill by quantity or amount – fast and easy to use

Casual Dining Designed for: Cafés Pubs Fast food restaurant Drive-thru

Casual Dining Meal Deals and Offers Adding Toppings Wireless at the Table Drive-thru Tender and Staff Operations for Greater Speed

Delivery and Takeout with Call Center Order-Taking Via phone in a Call Center At the restaurant Delivery Orders are assigned to drives Orders can be grouped with grid numbers Call Center Delivery and takeout overview to show all open delivery and takeout orders Delivery and takeout history views posted orders, both completed and cancelled

Catering and Cafeterias With LS Hospitality you can manage a catering business or cafeterias by creating and maintaining recipes and planning meals Meal Planning Weekly Menu Planner Shows the day plan Weekly Sales Overview Shows what has been made, sold, the cost and profit Pricing Flexible setup options

“Control is the key to success “Control is the key to success. It is no secret that a few years ago we would lose 25-30 Million DKR each year on the catering side. We fixed this and it will stay fixed. Therefore, it is important that we can use the system generated data, at any given point, to find the right quality for the correct price. The new system has improved our chances to operate in this way.” Poul Jacobsen Director of Finance at Mols-Line

Recipe Management Effectively manage recipes Flexible pricing possibilities Different price for tills and/or menus Possible to display ingredients to exclude individual ones Item modifiers

Kitchen Printing OPOS printers Windows printers Kitchen monitors

Clear View - Extensive Reporting Reporting is based on three levels: Transaction level Statistics level Sales history Advanced Statistics module Contains additional reporting options Each user can set up a preferred analysis view of the data

LS Retail NAV on an iPad Restaurant - order taking Orders printed at the bar or the kitchen Waiters delivering the orders to the customers Terminal service device Wealth of software available for the iPad Remote-desktop connection tools Stores data accessed remotely - no risk of losing sensitive data if the device is lost or stolen.

Tailored to your people and your business

LS Retail Solution Insight Flexible solution architect (online, offline, mixed and standalone) Powerful and reliable data replication tool (Data Director) Dynamic merchandise / item hierarchy level Replenishment assisting purchasing & warehouse transfers to stores Stock allocations through X-docking and buyers’ push Stores / locations profiling and seasons, linking to items Open-to-Buy Store Role Center Dynamic POS interface Special orders Franchise Management Web integrations and Webshops

Uncover the Potential in LS Retail A proven core retail merchandising system Solution built on Microsoft Platforms only Excellent track-record in global retail solutions Partner Network Seamless end-to-end No integration with third party software is required “Open source” All Investments are protected Clicks and Mortar – a US Based consulting company did a survey, where they compared LS Retail and NAV against other Retail ERP systems: LS Retail is a proven Core Merchandising system, an extension of Microsoft Dynamics a proven ERP platform. LS Retail has the core processes, functionality and work flow management from POS to Financials. LS Retail & Microsoft Dynamics has fully integrated solutions for any size multi-channel or multi-national retail company. Recommendation: Put LS Retail and Microsoft on your short list of vendors.

Uncover the Potential in LS Retail Low-costs for long term ownership Scalable for retail business growth and ongoing expansions Optimized retail business processes built-in System resilience aimed for the challenging retail environments

Thank you! Denis Potapcik Support Manager