Staffing & Deployment – Differentiated Services Summary

Differentiated Services Content in Context How can you support schools’ individual needs?  Differentiated Services

What are Differentiated Services? Differentiated Services in HC means providing schools with the services that fit their individual and unique needs based on data In HC, we recommend targeting additional services particularly to high-need schools – schools that face significant challenges as measured by data around student outcomes, student characteristics and demographics, staff turnover and retention, and teacher or school leadership quality Examples include: Providing more support for recruitment, if needed Holding schools harmless from surplusses or placements Offering differentiated pay Using early contract hiring Strategic or Not

Ways to Differentiate Getting to Know Your Customers Schools – primarily principals – are our key customers Numerous ways to get to know a school: By their adult data By their student data By their student/community demographics By their greatest challenges By the principal’s personality and way of doing business By their supervisor’s assessment/thoughts By site visits One size does not fit all

Why is This Important? Differentiated Services Offer schools better customer service by analyzing, understanding, and providing services for their unique needs Focus limited resources where they are needed most Provides additional resources to highest-need schools Strategic or Not

Keep in Mind Things to Remember Differentiated Services run counter to the culture in education of treating everyone the same Work with your union/association to help them understand the need to differentiate Schools face different challenges and unique talent needs; use data and insights to serve them effectively Principals – as HC’s key customer – can help you understand what services they need most Many organizations do not have just one list of high-need schools – determining where you target your HC differentiated services with other departments (Academics, etc.) can be a starting point Strategic or Not

Making Connections Related Content Differentiated Services to Schools Establishes well-rounded criteria for identifying High-Needs or Highest- Needs schools in the school district, and then provides samples of differentiated services options to drive improved talent and performance Differentiated Services Template Provides a sample data template and structure to analyze schools by level of need, which is based on the Differentiated Services tool Power Metrics Provides the top metrics HR/HC must measure and use to support and improve the quality of teachers, principals, and HR/HC services within the district