Sustaining the Impact of Leadership Training with Joe Wozniak, AchieveGlobal

SATISFYD CX Framework

Sustaining the Impact of Leadership Training at John Deere Joe Wozniak April 27 , 2016

Agenda Share sustainment Best Practices, tools and available follow-up Increase the odds in your favor that investments in training delivers results and impact Because “it’s not over until the objectives have been achieved”.

Diagnostic Tool Underestimating what it takes to get a learner truly excited about learning Expecting managers to do reinforcement all on their own Skipping the phase all together or trying to control it

After completing the Sustainment Diagnostic Tool, what are the top challenges you identified in getting training to “stick” at your Dealership? Training Transfer Underestimating what it takes to get a learner truly excited about learning Skipping the phase all together or trying to control it

60% of learning is not applied to the job… Scrap Learning 60% of learning is not applied to the job… That’s Scrap. Scrap learning is learning not applied on the job. It is the amount of training that is wasted. Source: KnowledgeAdvisors, Metrics that Matter

Research: Manager Support Summary Here are the general estimates of manager support for selected activities: 21% 52% Training Evaluate learner readiness Get involved after training 25% 35% Expectation setting Follow up on expectations 25% Provide performance resources

The Sustainment Roadmap Phases © 2013 AchieveGlobal, Inc.

The Sustainment Roadmap © 2013 AchieveGlobal, Inc.

Ready Phase Underestimating what it takes to get a learner truly excited about learning AVOID Underestimating what it takes to get the learner motivated Over-relying on manager ‘push’ Asking managers to message before buy-in DO Involve leaders in shaping the solution Expect managers to hold pre-training meetings, (ideally 1:1) and equip them with agenda and talking points

The Sustainment Roadmap © 2013 AchieveGlobal, Inc.

Learn Phase Underestimating what it takes to get a learner truly excited about learning AVOID Having leaders facilitate without adequate training competency DO Ask managers (via senior leaders) to protect the learning environment, enabling employees to focus on learning

Sustainment Tool Kit

Worksheet: Developing Key Talking Points/Messages

Template 3x4 Action Plan

Template: Post-Training

The Sustainment Roadmap © 2013 AchieveGlobal, Inc.

Achieve Global Resource Center Reinforcement Build the case for change Sustain training Coaching /application tools Follow-up Recorded webinars Mastery tests Unlimited use Becoming a member If you’re an existing AchieveGlobal customer, visit achieveglobal.com/community to request access (See link out to CRC and give Tour)The CRC is the password protected section of the AchieveGlobal website, where trainers, managers, and others from your organization can access assistance in reinforcing training before, during and after the actual training event. Purpose: Created to ensure the implementation and success of your training programs, tools available on the Resource Center include: • Application Kits • Follow-up Skills Practices; • Measurement Tools • Presentations • Research Reports • Case Studies Many of the assets within the CRC can either be downloaded and added to the LMS, so that They can be a part of a blended curricula, or we can assist with creating either a Word or PDF document that points to the appropriate resource on the CRC. This makes these assets easy To find and to add to your blended programs Process: Accessing the Resource Center is very simple. Visit www.achieveglobal.com/resourcecenter and complete a registration form. Payoff: • Access to AchieveGlobal intellectual property.• Web-site is only available for customers. • User friendly Web-site available at any time. Performance Support - Coaching Offerings virtual and face to face coaching by our Training Performance Consultants subscription based and scalable to meet you where you are Reinforcement Modules: There are application kits and FUSPs within the CRC

Follow Up Skills Practice: Develop Live practice is designed to take place several weeks to 2 months after training. Fully scripted lesson plan for repeatable, real time practice. Sessions generally last 60-90 minutes. Suggested maximum group size is 15 Best if group size divisible by 3, as the practices are set up as trios Can be easily delivered by a facilitator, supervisor, or assigned coach. No certification is necessary. 

Application Kit: Apply Application is designed to take place several months after classroom training.  Designed to review key concepts and explore the benefits and challenges of using the skills in specific job situations. Fully scripted, each complete with facilitation information/tips and handouts.  Applications generally last 30-60 minutes Applications can be done in any order and no certification is necessary.   

Sustain Phase Underestimating what it takes to get a learner truly excited about learning AVOID Losing focus when the project or initiative ‘ends’ Controlling peer networks (versus empowering them) DO Equip managers to be guides – they need to know where to find just-in-time tools Work with managers to proactively embed learning back into team-based processes

The Sustainment Roadmap © 2013 AchieveGlobal, Inc.

Sustain Phase Underestimating what it takes to get a learner truly excited about learning AVOID Losing focus when the project or initiative ‘ends’ Controlling peer networks (versus empowering them) DO Equip managers to be guides – they need to know where to find just-in-time tools Work with managers to proactively embed learning back into team-based processes

Building a Sustainment Strategy Tips The more practices you use the better. Keep it simple! Focus on those areas where you know there are gaps or cultural challenges. It’s about progress not perfection.

Insight & Action Chat one insight you have had from our session, or one action you will take when you get back to the dealership. USE CLOSE LAYOUT FOR SESSION 3 Chat one action you will take when you get back to the dealership Chat one insight you have had from our session or from our sessions overall. Before we leave, please take a minute to In the two separate chat boxes below. This way we can keep track of them and even share them at a high level with other classes…

Thank You Joe Wozniak Sr. Account Executive 630.237.3712 Joe.Wozniak@achieveglobal.com

For more information about Joe at AchieveGlobal visit: http://www.satisfyd.com/proven-experts/ Contact direct by emailing: Joe Wozniak joe.wozniak@achieveglobal.com Contact us at: CustomerSuccess@satisfyd.com To check out more about us visit our website at www.SATISFYD.com and take our Dealer Performance Assessment at http://www.satisfyd.com/resources/performance/!