Community Learning Session #4 March 4, 2016

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Presentation transcript:

Community Learning Session #4 March 4, 2016 Coach’s Perspective: First Steps Towards Spreading & Sustaining Sonya Sullivan Community Learning Session #4 March 4, 2016

Model for Improvement Simple yet powerful tool It makes sense We will have a man on the moon in 10 years. Classic example of an Aim Statement Who my team is and what are we trying to do today. Mary Picariello Janet DaCosta Sandra DeFrancisco Carla Piva Denise Castucci JoAnn Chesley Lindsey Moscato 1. What are we trying to change 2. What is our baseline date 3. Did we see the change we wanted to make

Practices Mount Auburn Medical Associates Waverley Primary Care Cambridge Medical Associates Watertown Primary Care Mount Auburn Healthcare at Waltham Mount Auburn Healthcare at Cambridge Mount Auburn Healthcare at Medford Quimby Center for Geriatric Care

Challenges We Faced Getting started Selecting improvement project Aim Statement Scheduling regular meetings Getting baseline data Patient engagement Getting started: Education/ on line courses/ selecting the team/ making time in busy schedule. Biggest challenge was gathering baseline data.

Impact on Patient Safety How has Patient Safety been impacted? Understanding Our Patients Baseline Data Changing Systems (Epic) Patient/Manager Stories Reduced Anxiety Improving Patient Experience Closed the Loop

Impact on Efficiency and Sustaining the Change PDSA Reports Workflow Changes Huddles/Care Coordination Best Practice Patient Engagement Desire for Change Staff Joy Systems Change (Epic)