Human Performance Work Group Rodney Krause, BPA HPWG Vice Chair Western Electricity Coordinating Council

Human Performance Work Group (HPWG) 26 Active Members Norm Szczepanski, Chair Sacramento Municipal Utility District norman.szczepanski@smud.org Rodney Krause, Vice Chair Bonneville Power Administration rvkrause@bpa.gov Deveny Bywaters, Staff Liaison WECC dbywaters@wecc.biz Western Electricity Coordinating Council

Western Electricity Coordinating Council HPWG Purpose Provide common vocabularies, tools, techniques, and training materials to assist Bulk Power System (BPS) operations and field personnel in the promotion and sustainability of Human Performance (HP) practices.​ Western Electricity Coordinating Council

Western Electricity Coordinating Council WECC HPWG Projects Event Analysis (HPEAWG) In the Control Room (HPCRTF) Maturity Model (HPMMTF) Knowledge Transfer (HPKTTF) WECC HP Conference Western Electricity Coordinating Council

HP Event Analysis Work Group (HPEAWG) Deliverable: Human performance lessons learned Status: “Loss of Communication to Multiple SCADA RTU’s at a Switching Center” Presented at Chief’s meeting May 2017 Presented Webinar July 2017 in final NERC review before being posted New Lessons Learned are in progress Western Electricity Coordinating Council

HP In The Control Room (HPCRTF) Deliverable: Create a tool box of human performance tools for the control room. Status: Completed survey regarding distractions in the control room. Western Electricity Coordinating Council

HP In The Control Room (HPCRTF) Status: Year 1 Phone Calls Year 2 Alarms Year 3 People Distractions Western Electricity Coordinating Council

HP Maturity Model Task Force (HPMMTF) Deliverable: A White Paper of the HP Maturity Model Western Electricity Coordinating Council

HP Maturity Model Task Force (HPMMTF) Status: Research complete conducted by: Pamela Ey, Ph.D., IDM Michael Legatt, Ph.D., Resilient Grid Jeffrey Sill, MBA, Rochester Gas and Electric Currently writing White Paper Western Electricity Coordinating Council

HP Knowledge Transfer Task Force (HPKTTF) Deliverable: Knowledge Transfer was identified as part of the WECC Misoperations Reduction Strategy to: Host educational webinars on knowledge transfer techniques Develop a best practices guide for entities for knowledge transfer practices Status: Currently gathering resources to put into a library Giving a presentation at the Misoperations Workshop 6/6/18 Western Electricity Coordinating Council

Human Performance Conference Deliverable: A conference to create a proactive focus on reducing human error within the WECC regional utilities, to address precursors that impact system reliability, and to identify and share successful human performance initiatives. The 2017 conference had a record of 145 attendees! Western Electricity Coordinating Council

WECC Human Performance Conference October 16-19, 2018 Human Performance Conference

Western Electricity Coordinating Council WECC Website www.wecc.biz For Conference information: go to Program Areas  Training and Education  Human Performance Conference For Committee work: go to Committees  Select One (HPWG, HPCRTF, HPEAWG, HPKTTF, HPMMTF) Western Electricity Coordinating Council