Chapter 3 Listening.

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Presentation transcript:

Chapter 3 Listening

Hearing v. Listening Hearing is the physiological act of the sound waves hitting the ear drum. Listening is the act of organizing and making sense of what we hear. Listening is closely linked to critical thinking

4 Types of Listening Appreciative listening Empathetic listening Listening for pleasure Empathetic listening Listening to provide emotional support Comprehensive listening Listening to understand Critical listening Listening that evaluates the message

4 Causes of Poor Listening Not concentrating Listening too hard Jumping to conclusions Focusing on delivery and appearance

How to Become a Better Listener Take listening seriously Be an active listener Resist distractions Don’t be swayed by appearance and delivery Suspend judgment Focus your listening Listen for main points Listen for evidence it should be accurate, objective, relevant, sufficient Listen for technique Develop note-taking skills