Nine Steps to Better Listening

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Presentation transcript:

Nine Steps to Better Listening 1. Face the speaker – maintain eye contact

Nine Steps to Better Listening 2. Be attentive. Put your phone away, mute the TV volume, stop eating, turn from distractions and be attentive.

Nine Steps to Better Listening 3. Keep an open mind to what you are hearing

Nine Steps to Better Listening 4. Try to picture what is being said

Nine Steps to Better Listening 5. Don’t interrupt! Don’t impose solutions!

Nine Steps to Better Listening 6. Wait for speaker to pause…then ask clarifying questions.

Nine Steps to Better Listening 7. Ask clarifying questions, not challenging questions. Wait until discussion time to raise your POV.

Nine Steps to Better Listening 8. Try to feel & understand what is being said.

Nine Steps to Better Listening 9. Pay attention to what is not being said by focusing on…

Nine Steps to Better Listening feelings facial expressions gestures posture other non-verbals