At the Intersection of Patient Experience Data, Outcomes Research, and Practice: Analysis of HCAHPS Scores in Neurology Patients Kristine T. Hanson,

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At the Intersection of Patient Experience Data, Outcomes Research, and Practice: Analysis of HCAHPS Scores in Neurology Patients Kristine T. Hanson, MPH, Nicholas L. Zalewski, MD, Sara E. Hocker, MD, Richard J. Caselli, MD, Elizabeth B. Habermann, PhD, MPH, Cornelius A. Thiels, DO, MBA Mayo Clinic Proceedings: Innovations, Quality & Outcomes Volume 2, Issue 2, Pages 137-147 (June 2018) DOI: 10.1016/j.mayocpiqo.2018.03.007 Copyright © 2018 Mayo Foundation for Medical Education and Research Terms and Conditions

Figure 1 Key driver analysis in patients admitted to a neurologic service demonstrating associations between individual composite measures and the Global score, with quadrant 1 representing measures best suited for improvement given their relatively low score and high association with the Global score. HCAHPS = Hospital Consumer Assessment of Healthcare Providers and Systems. Mayo Clinic Proceedings: Innovations, Quality & Outcomes 2018 2, 137-147DOI: (10.1016/j.mayocpiqo.2018.03.007) Copyright © 2018 Mayo Foundation for Medical Education and Research Terms and Conditions

Figure 2 Key driver analysis in patients admitted to a neurologic service, overall and by diagnosis group. Mayo Clinic Proceedings: Innovations, Quality & Outcomes 2018 2, 137-147DOI: (10.1016/j.mayocpiqo.2018.03.007) Copyright © 2018 Mayo Foundation for Medical Education and Research Terms and Conditions