Organizational Change via Resolution Agreement

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Presentation transcript:

Organizational Change via Resolution Agreement Or: How I Learned to Stop Worrying and Love the Complaint

Complaint Filed

Scary situation Our common response - fear

Catching Up Disability offices have been leading this for ages. It’s time for the rest of our organizations to get there, too.

Shifting from accommodations to accessibility Individually determined Barrier-based Activated by the user About compliance Accessibility Designed for populations Choice-based Available to everyone About inclusion

Shifting perspective

Accepting the Challenge

Southern Oregon University

We are not alone Other decisions

Common components

Point people Accessibility Coordinator Assistive Technology Specialist

Policies

Nondiscrimination Specifically called out accessibility standards for EIT and assistive technology

EIT Procurement “Purchased, licensed for, or deployed to students or prospective students”

Accommodations Responsiveness Centrality of disability office as liaison

Complaint resolution process Includes self-reporting of “failure to resolve”

Other common components

Training mandatory orientation for incoming students mandatory training for employees general ADA (all) specific EIT accessibility standards and practices (selected)

EIT Audit Website LMS Certain hardware - copiers, ATMs, etc. Software

Accessible instructional materials plan all created by SOU must be accessible all adopted by SOU must be accessible at same time as available to other students interim accommodations

Website Accessibility WCAG 2.0, level AA All student-facing, SOU domain sites Exception for third-party content with duty to inform

Equal Access to Accommodations

Reporting

Reframing avenues of accessibility at SOU SiteImprove software Policy implications Assistance animal Adjustments to existing nondiscrimination policy Email communication policy Incorporation of UD into strategic planning process PDF and document accessibility training assumed by IT Discussions- Web governance policy Syllabus software Universal testing center

In closing