Unit 1: Communicating in the IT Industry On completion of this unit a learner should: 1 Be able to communicate information to suit audience, purpose and content 2 Be able to use IT tools to communicate and exchange information 3 Understand the impact of IT on individuals, communities and society.

General communication skills that are required in the industry. adapting content and style to audience eg modulating voice, terminology, format; providing accurate information; techniques for engaging audience interest eg changing intonation, use of technology such as multimedia or use of animation in presentations; ensuring the message gets across eg asking questions to check understanding

You need to be in pairs or groups of three General communication skills that are required in the industry. In this unit we will be doing some role-playing - how do you feel about acting/ role-playing? Most people are not trained on this skill and simply find it strange to perform an act. They might feel shy, awkward or simply start laughing at their own abstract acting. This first activity is designed to improve your confidence at acting - just act!! You need to be in pairs or groups of three You will have 5 minutes to prepare your role and only need to act for 2-3 minutes. Afterwards we will discuss what worked well and try to adopt those ideas.

Face to face communication Interpersonal skills: methods for communicating interpersonally eg verbal exchanges, signing, lip reading; techniques and cues eg body language, use of intonation; positive and negative language; paying attention and active engagement eg nodding, summarising or paraphrasing.

Senseless Communication Everything that is happening, should make sense; your words and body language should make sense together. Often we give mixed signals when we communicate with someone. Our body language is not congruent with our words. That simply means that we are saying one thing, and our body language is saying something else. For example : * “No, I didn’t take any chocolate,” he said as he looked down and fidgeted. * “I’m not really upset about it,” she said with tears in her eyes. * "Yah, yah.. I’m listening,” he said as he stared at the television.

Active listening Try the Communication Skills exercise: split into pairs and then tell each other about your self: While you are speaking your partner will be listening and noting certain points: while they are speaking you will be listening and noting other points. Ideas for things you could tell your partner: where you went to school, what you thought of that school your hobbies, what you do and why the best thing you've ever done/place you've ever been the worst thing you've ever done/ place you've ever been Easy Stress Management

Assignment 1 VSO tackles poverty by using the skills, commitment and enthusiasm of individuals from around the world. For 50 years, they have been recruiting volunteers aged between 18 and 75 to live and work in the heart of local communities. They are actively recruiting at all times, and there are a number of placements to suit a variety of ages and professional expertise. (1) In this scenario you have decided to volunteer to work with VSO in your capacity as an IT expert to help the development of a school and hospital in Mongolia where the key aims of VSO are focused on education and health (2). What is Mongolia like? Longer films on other parts of Mongolia:

Positive and Negative Language In pairs, role play these two situations, play the technician in one conversation and the caller in the other.