The Basic 10 Reports Plus some others….

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Presentation transcript:

The Basic 10 Reports Plus some others…

Reports: Answer Notifications 1

Reports: Answer Last Access Time 2

Reports: Incidents Created 3

Reports: Information Gaps 4

Reports: Keyword Search 5

Reports: Problem Areas 6

Reports: Profile of Incidents 7

Reports: Questions Avoided 8

Reports: Service Summary 9

Reports: Session Tracking 10

Reports: Operations Dashboard 11

Reports: Site Effectiveness 12

Reports: Others… 13.) Review Answer Notifications by Product and Category 14.) Marry Call Data and Interaction Data 15.) Agent Login and Effectiveness 13+

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