Stakeholder Engagement for Community Upliftment 2nd Annual CSI Summit - Namibia 19 September 2013 Presentation title in footer 04 December 2018

Community Engagement Defined “a process of working collaboratively with groups of people who are affiliated by geographic proximity, special interests or similar situations with respect to issues facing their well-being Presentation title in footer 04/12/2018

Blend of Science & Art Science Sociology Political science Cultural anthropology Art Understanding, skill, sensitivity in applying and adapting the science Presentation title in footer 04/12/2018

Principles for Community Engagement 1. Be clear about the purpose/goal of the engagement effort, and the population, communities you want to engage 2. Become knowledgeable about the community ito of its economic condition, political structures, norms & values, demographic trends, history and experience with engagement efforts 3. Go into the community, establish relationships, build trust, work with formal & informal leadership, seek commitment 4. Remember & accept that community self determination is the responsibility & right of all people who comprise a community Presentation title in footer 04/12/2018

Principles for Community Engagement 5. Partnering with community is necessary to effect change 6. All aspects of community engagement must recognise and respect community diversity 7. Community engagement can only be sustained by identifying & mobilising community assets & by developing capacity & resources for community development 8. An engaging organisation/change agent must be able to release control of actions to the community & be flexible to meet the changing community needs 9. Community collaboration requires long term commitment Presentation title in footer 04/12/2018

IT DOESN’T WORK??

Why doesn’t it work? No time and resources to undertake the process No link to budgeting cycles No link to political targets Lack of credible leadership & community systems Different agenda among the key stakeholders Presentation title in footer 04/12/2018

Zithulele Primary School Construction A Vodacom Case Study Image placeholder Image placeholder Primary school in Mthatha, Eastern Cape Decision to build taken in 2007 Construction commenced February 2009 Handover October 2009 Presentation title in footer 04 December 2018

Key Stakeholders Government: national & provincial- Alignment to programme Financial contribution Community Ownership Economic benefit Media Transparency of process Business Brand protection Presentation title in footer 04/12/2018

Lessons Learnt Government Dynamic between different spheres of govt. & different personalities Importance of personal relations Formed implementation task team, chaired by HoD Community Social facilitation Site identification Community labour Sub-contracting to local service providers Presentation title in footer 04/12/2018

Lessons Learnt Media Communications subcommittee News alerts (periodic) Brought own media houses Service Provider Use Vodacom procurement processes Social facilitation Local economic development Presentation title in footer 04/12/2018

Lessons learnt Vodacom Invest adequate time for stakeholder engagement Allow the pace to be determined by the primary beneficiaries Adapt to prevailing conditions and standards Set aside a maintenance fund Presentation title in footer 04/12/2018

“Vodacom, we asked for a school, you built us a university”

Thank you Presentation title in footer 04 December 2018