Conflict Conflict is the state of differences of belief, ideas or interests between two or more people which are causing a problem -Conflict is a normal.

Slides:



Advertisements
Similar presentations
Conflict Definition: A process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something.
Advertisements

Eastern Region Presentation
Chapter 6 Conflict & Negotiation1 Chapter 6 Conflict and Negotiation.
1 Interdisciplinary Collaboration for Elder Care.
SOCIAL WORK ETHICS Issue in Child Welfare. GOALS & OBJECTIVES 1. To discuss how we define ethics. 2. To examine personal values related to ethics. 3.
Managing Conflict - Tarak Bahadur KC, PhD - “Working together isn’t always easy”
Presentation 4.3: Conflict Resolution. Outline Why is there conflict? How can problems be prevented?  With communication skills  With altering the situation.
© 2007 by Prentice Hall1 Chapter 7: Managing Conflict 7 -
Project Team Building, Conflict, and Negotiation
Types of Social Interaction
 1. Whenever people interact with each other in an effort to earn a reward or return for their actions, an exchange has been made.  2. Reciprocity.
Authored by Andrea White, PhD for the C3 Initiative.
MANAGING CONFLICT (Discussion Note) 2015 BKB/NASC/Professional Course (PACT)/2015.
1. 2 Introductions Biography 3 Agenda What is Conflict? Role of ADR ADR Continuum Benefits of ADR Case for Mediation Case Studies ADR Institute of Ontario.
Negotiation and Conflict Resolution (Part I) Chapter 6.
Leadership & Teamwork. QUALITIES OF A GOOD TEAM Shared Vision Roles and Responsibilities well defined Good Communication Trust, Confidentiality, and Respect.
Chapter 3 Cultural Environment. INTRODUCTION  International business and hospitality services are to a great extent influenced by the cultural values.
Conflict Resolution Skills
CE-ELM Day 7 session 1. What is conflict? What is difficult behavior? What is a difficult person? What is conflict management? What is conflict resolution?
Prepared By :ANJALI. What is a Team? Two or more persons work together to achieve same goal or complete a task. Teams make decisions, solve problems,
Conflict Management. Learning Objectives  Contrast conflict management and resolution  Evaluate win/win scenarios  Assess personal conflict management.
Positive and Negative Techniques
Chapter 9 Negotiation “You often get not what you deserve, but what you negotiate.” ~ John Marrioti.
Module Objectives: At the end of the session, participants should be able to: handle conflict situations; turn conflict situations into productive rather.
Characteristics and Resolution of Conflict
PowerPoint Presentation
Conflict Management.
MSL REVIEW HISTORICAL THEMES.
Chapter 1 Understanding Ethics
What are Organizational Values?
Chapter 16 Participating in Groups and Teams.
Ethical Decision Making
11 Managing Conflict Chapter
“Speaking without thinking is like shooting without aiming.”
Conflict Management.
Comm Apps Bell Work Day 34 Problem Solving Process
Multidisciplinary Teams
Why is it important to deal with and resolve conflicts?
Managing Team Conflict Standards 8.23
CHAPTER 7 By ADELANI WAHAB MGMT 660 CSUSB
SIMAD UNIVERSITY Keyd abdirahman salaad.
Managing Conflict in the Local Church
MGT 210 CHAPTER 13: MANAGING TEAMS
Peer Mediation T 4 T.
Cultural Anthropology
Conflict defined: Numerous definitions exist! For our purposes “conflict” is: 1) An expressed struggle- The conflict turns from intra-personal to interpersonal.
Conflict.
Positive and Negative Techniques
Mediation Class 1.
GROUP COMMUNICATIONS.
CONFLICT & NEGOTIATION
Moral Decision-Making
UN budget Article 17 The General Assembly shall consider and approve the budget of the Organization. The expenses of the Organization shall be borne by.
Social Studies Connecting Themes
Chapter 7 Conflicts.
Chapter 7: Managing Conflict © 2007 by Prentice Hall 7 -
CONFLICT.
Developing Management Skills
Conflict Resolution Britt Andreatta, Ph.D..
Functions and Purposes of Government
Conflict Resolution Britt Andreatta, Ph.D..
Performance Standards
Teamwork in Organizations
Groupthink.
Unit 3: Dimensions of Interpersonal Relationships
Constructive approaches to management of conflict and negotiations
Managing Conflict in Negotiations
6 th Grade Connecting Themes Enduring Understandings.
MANAGING CONFLICT (Discussion Note) 2018 BKB/NASC/2018.
Managing Conflict in Negotiations
Presentation transcript:

Conflict Conflict is the state of differences of belief, ideas or interests between two or more people which are causing a problem -Conflict is a normal part of life, and can lead to both positive and negative outcomes -It is not whether there is conflict in your life, but what you do with that conflict that is important -Conflict is a personal activity - Conflict is universal

According to Gillin and Gillin “ Conflict is the social process in which individuals or groups seek their ends by directly challenging the antagonist by violence or threat of violence” Conflict is an active stage of disagreement between people with opposing opinions, principles and practices manifested in different forms i.e. grievance/objection , misunderstanding and dispute “ (Walker and Daniels). Causes of Conflict According to Malthus “ Reduced supply of the means of subsistence is the cause of conflict” According to the Darwin “ Struggle for existence and survival of the fittest are the main causes of conflict”. However, the following are the causes of conflict that to be understood:

Continued. Individual differences Cultural differences Clash of interests Social change Political ideology Social discrimination/disparity Property rights and ownerships Misunderstanding Leadership

Types of conflict Conflicts can be categorized in to following four groups based on its solvability: i . A terminal conflict- that seems unsolvable by agreement and results in a win-lose situation. ii. A paradoxical /Contradictory conflict- Which looks doubtful and of questionable solvability having a lose-lose outcome. iii. A arguable conflict- Which seems solvable and produces a win-win or a consensus results

B. Conflicts can be categorized in to following groups based on its casual factors and other social parameters: Personal conflict Class conflict Caste conflict Racial conflict Group conflict Regional conflict International conflict  

Conflict resolution: Conflict resolution is the way or means of solving the problems caused by differences of beliefs, ideas or interests. Outcomes and consequences of conflict need to be critically examined to seek an improvement in a conflict situation. The quality of outcomes and its social applications are more important than the resolution itself.

Contd. Conflict can be resolved through the following ways or efforts: 1. Resolving conflicts through Law - Developing laws and policies and their implementations that clarify the situation - Taking conflicts to Court 2. Resolving conflict through negotiation 3. Resolving conflict through conciliation -A neutral party communicates separately with disputing parties to try to reduce tension and agree on a process for resolving the disputes

4. Resolving the conflict through mediation: - A neutral party can helps in the negotiation process How mediators can help in resolving conflicts/ the mediators can help to resolve conflict in the following ways: 1. Bring conflicting parties together 2. Establish an atmosphere for negotiation 3. Help with personality problems 4. Help to set agendas

Contd. 5. Help in clarifying the interests and priorities of the parties as opposed to their positions 6. Help parties to obtain information that they need to make decisions 7. Help parties to explore ideas for creative solutions 8. Identify the overlapping interests or ideas of potential joint gain. 9. Help parties in agree on criteria to evaluate solutions 10. Record agreements as they develop 11. Help with implementation and future conflicts

Social control The social control is the control of society over the individual. Some of men’s tendencies are beneficial to society, while others are detrimental to its interest. There can be no question of controlling the beneficial tendencies. Thus, social control is exercised by society over the undesirable or harm full tendencies of man. Social control is self control. It keeps changing in accordance with the changes in society. According to G.A. Lundberg “Social control are those social behavior’s which influence individuals or groups toward conformity to establish or desired norms”. Types of social control: A. According to Karl Manneim’s view- -Direct Social control -Indirect Social control B. According to Kimball Young’s view- -Positive control - Negative control

2. Needs of social control: The social solidarity is essential for the existence of society. No two persons are alike in their nature, ideas, attitudes, and interests. There are cultural differences among the individuals. Some worship the idol, others do not, and some are fashionable others are simple. As a matter of fact, society is a heterogeneous organization. So social control is necessary for the following reasons: To maintain old/elder order and experiences To establish social unity To regulate or control the individual behavior To provide social sanction To check cultural mal-adjustment

3. Means of social control i. Custom ii. Public opinion Family Education Law/ rules and regulations Communal codes: Folkways Morales Rituals Religion Recreational groups Arts Social ideals Leadership Fashion

Social stratification and inequality: caste, class, gender and ethnicity The process by which individuals or groups are ranked in a more or less enduring hierarchy of status is known as stratification. No society is unstratified. Stratification involves the distribution of unequal rights and privileges among the members of the society. According to Lundberg “A stratified society is one marked by inequality, by differences among people that are evaluated by them as being “lower” and “higher”.

The Forms of Accommodation Accommodation is a social process which denotes acquired changes in the behavior of individuals which enable them to adjust to their environment . It is social adaptation that involves the invention or borrowing of devices whereby one ethnic group develops modes of life, economic and otherwise, that complement or supplement those of the others.

The forms/methods of accommodation I. Yielding to coercion or admitting one's defeat: Coercion means the use of force or threat of force to terminate a conflict. It usually involves parties of unequal strength. The weaker party yields because it has been over-powered or because of fear of over-powered. An armistice or peace treaty following a war is an example of this form of accommodation II. Compromise III. Arbitration and conciliation IV. Toleration:

Contd. V. Conversion: Conversion involves conviction on the part of one of the contending parties that it has been wrong and its opponent right. Accordingly it may go over to the other side and identify itself with the new point of view. This process thus consists of the repudiation of one's beliefs or allegiance and the adoption of the others. VI. Rationalization VII. Super ordination and subordination: VIII. Universality of accommodation: