Email Continuity Peter Smith, Director of Legal Sales Tom Smit, Sales Engineer Join us on Twitter at #Mimecastcontinuity

Discussion Topics When Disaster Strikes The Mobile Imperative “Email is absolutely a fundamental component of the minute by minute function of this organization.  There is no tolerance for email outage and so it’s very important that it stays operational.  If email goes down, the impact on the end users is catastrophic.” When Disaster Strikes The Mobile Imperative Top 5 Continuity Mistakes Solution Demonstration Avi Solomon, Becker & Poliakoff P.A

Back up systems are not continuity solutions When mother nature strikes “recovery” isn’t fast enough

When Disaster Strikes… “If you go down for a hurricane or a disaster,  if your organization isn’t up and running within 48 hours, if you’re not back on the grid to where your clients or to where your people can communicate with you, you’re probably not coming back online.” Luke Corley IT Manager Breazeale Sachse & Wilson LLP Dell survey results show that in any given 12-month time period, there is a 72% likelihood of an unplanned email outage Alinean reports that each minute of messaging (email) downtime costs an average of $1,000. With most of your intellectual property and client engagement being conducted via email, downtime is more than an annoyance. 66%* state that email is their preferred means of communication – when it goes down your staff is handicapped - *Source: Generation Gmail Study Email downtime is very visible to your clients, immediately Even maintenance cycles & upgrades require after hours commitment

The Mobile Imperative Your users are in court, at a client site, working from home – when Blackberry goes down, they are cut off.

5 Common Mistakes Your users are in court, at a client site, working from home – when Blackberry goes down, they are cut off.

1. Not testing your continuity solution 33% of organizations don’t regularly test their business continuity solution http://searchdisasterrecovery.techtarget.com/tutorial/Disaster-recovery-and-business-continuity-testing-best-practices You’ve devised and implemented a great solution but haven’t really given it a production test. Cross your fingers and hope when the time comes, it actually works as planned. Source: Storage Magazine Survey

2. Forgetting to test fail back 50% have only partially tested plans http://www.continuitycentral.com/feature0596.html Testing the fail over capabilities of a continuity solution is only half of the due diligence. What happens if your continuity even lasts hours, days, weeks? What happens when you try to fail back to your normal mode of operation?

3. Assuming you can engage the continuity solution easily Too often, we plan continuity for “normal” disasters such as power outages, and hardware failures. But what happens in case of fires, storms, and other force majeure? Will you actually be able to feasibly and safely activate your continuity systems? Source: Dell August 2008 study Why Email Fails

4. Ignoring policy enforcement during a continuity event You cannot ignore any regulatory and policy based requirements that affect your email communications during an outage. Are your privacy, archiving, and compliance policies still being enforced during a disaster?

5. Believing agreed RTO In the real world, we have to balance risk with budget. People are programmed to place less value on future risk. Will the day of email downtime agreed on by the business really stick? No CEO email for 2 hours ok? Your top customers can’t reach you for a day? Will the agreed RTO actually be tolerable?

Solution Demonstration

Thank You To learn more about Mimecast’s new BlackBerry service visit http://www.mimecast.com/What-we- offer/Email-Continuity To receive a copy of this presentation, contact Peter Smith at psmith@mimecast.com or call (781) 996-4853.