Developing Student Leadership and Elevating Student Employment into a High Impact Practice Carol Alleyne, Ed.D., City University of New York, Queensborough Community College Kate Bard, M.A., University of Nebraska at Omaha Adam Rockman, Ed.D., City University of New York, Queens College Monday, March 5 (1:15 PM - 2:05 PM) Salon A - Marriott Downtown Introductions We will introduce ourselves with this opening slide

Presentation Overview High Impact Practices Examples of Student Employment Programs: Team Maverick Student Ambassadors at Queensborough Community College Student Employment and Development Implementation on Your Campus CAROL Points of discussion for presentation

“On-campus employment is rarely constructed with the intent of fostering educational outcomes.” Devaney, 1997 KATE: discussing how often student employment is viewed as just another opportunity for student to earn money to pay for their education. Leads into High Impact Practices and student employment as HIPs discussion

King, 2006; King & Bannon, 2002; Perna, Cooper, & Li, 2006 “[H]igher education scholars, policymakers, and administrators often frame work as little more than a means of acquiring the financial capital necessary to pay for higher education.” King, 2006; King & Bannon, 2002; Perna, Cooper, & Li, 2006 KATE: discussing how often student employment is viewed as just another opportunity for student to earn money to pay for their education.

Hackett, 1995; Stajkovic & Luthans, 1998 “[E]mployment experience can enhance the development of a range of traits such as autonomy, responsibility, and relatedness that closely mirror the leadership capacities central to the social change model of leadership.” Hackett, 1995; Stajkovic & Luthans, 1998 KATE: but that doesn’t need to be the case. They can be elevated into high impact practices based on the skills that can be gained from the experience.

High Impact Practices High-Impact Practices share several traits: demand considerable time and effort facilitate learning outside of the classroom require meaningful interactions with faculty and students encourage collaboration with diverse others positive associations with student learning and retention provide frequent and substantive feedback can be life-changing (Kuh, 2008) KATE According to NSSE: National Survey of Student Engagement (2007), it is recommended that institutions should aspire for all students to participate in at least two high impact practices over the course of their undergraduate career. Lead into Carol’s discussion on her ambassador program – which I am assuming could function as a high impact practice – and how you all use it to develop students!

Student Ambassador Program Overview Application process Interview process Collaborative assignments and projects CAROL Application, selection, and interview process Aligning the work responsibility and professional development – hands on experiential learning of soft skills

Training and Leadership Development Training tools Practical leadership experience CAROL and ADAM Training and leadership development Carol and Adam will each discuss this portion Training tools – Gallup Strengthsfinder, Kouzes & Posner Student Leadership Challenge, Internal trainers (i.e. Counseling dept. facilitating time management and stress management session). Leadership development – hands on practical experience for students (leading workshops, spearheading projects etc)

Student Employment and Development Developing soft skills Appropriate behaviors in the workplace ADAM Soft skills: Appropriate Behaviors: Arriving on time, not using smart phone while working, email etiquette, phone etiquette, taking initiative on new projects (not just waiting for someone to give you work), not doing schoolwork at work, and appropriate work attire.

Team Maverick Intentional student employment program Recruitment and selection Orientation and training Professional development Rewards and recognition KATE Intentional employment: means you get more from your time, effort, and experience in your employment than just a paycheck. Recruitment and selection: HIRING PROCESS: recruitment sessions, departmental application, supplemental application, individual/group interviews Orientation and training: all areas in DSA show all student employees the same base-line info when orienting new employees and Keys to Quality Service as a part of all training Professional development: on-going opportunities provided to TM students in partnership with other areas across campus (ACDC, Strengthsfinder coaches, etc.) Rewards and recognition: pre-made resume bullets for students to better express the work done within their position and UNO “O” pin for future interviews

Team Maverick Shout out to program influences Team Mizzou (University of Missouri) Team Pacific (University of the Pacific) KATE Dr. Shipp and Kristina Cammarano (Juarez) pulled influence from Mizzou to Pacific then to UNO

Implementation on Your Campus Size of student population makes a difference Pick and choose what works best for you Identifying resources Campus partners and buy-in Learning outcomes and assessment KATE/CAROL Size of student population makes a difference Pick and choose what works best for you Identifying resources Campus partners and buy-in Design learning objectives/outcomes that are measurable for assessment

Implementation on Your Campus Discuss in a small group CAROL/KATE Identify your goals – what do you want to achieve – helping students make social connections with each other? Inform them of the academic support available? Connect them with faculty? Help them understand process/procedure for registration? Etc. Decide on the technique(s) that will support the primary goal(s) Identify key constituents across departments/divisions

Questions? Carol Alleyne, Director of New Student Engagement calleyne@qcc.cuny.edu Kate Bard, Assistant Director of Student Success & Leadership Programs kbard@unomaha.edu Adam Rockman, Vice President for Student Affairs arockman@qc.cuny.edu

Thank you for joining us today! Please remember to complete your online evaluation following the conference. See you in Los Angeles in 2019!