The Office Procedures and Technology Chapter 14 Working with Others Copyright© 2007 Thomson/South-Western

Your Personality at Work Character is the basic values and principles reflected in your behavior Ethics Integrity Reliability Self-acceptance requires an honest view of yourself Maturity is reflected in your ability to be objective and responsible Topic 14-1 Personal Qualities at Work

Work Ethic A system of values in which purposeful activity is of central importance Tangible rewards Intangible rewards Tangible: material, having substance to which a value can be attached Key Term Topic 14-1 Personal Qualities at Work

Work Attitudes Participation and cooperation Learning Be willing to work toward company goals Be willing to do tasks not listed on a job description Learning Be aware of new methods and technology that relate to your job Be willing to adapt to new procedures Topic 14-1 Personal Qualities at Work

Business Dress Traditional business attire Business casual attire Appropriate dress is important for making a good impression on others Topic 14-1 Personal Qualities at Work

Annoying Habits Create a negative impression on others May hinder communications May disrupt the work of others Try to identify and eliminate annoying habits you have that may affect your work Topic 14-1 Personal Qualities at Work

Basic Work Manners Introductions Address the person of higher rank or age first Use titles if known Extend your hand to another person when being introduced Topic 14-1 Personal Qualities at Work

Basic Work Manners Electronic etiquette General courtesies at work Voice mail Cellular phones Speakerphones Fax machines Conference calls General courtesies at work Show consideration for others Be alert to the needs of coworkers Topic 14-1 Personal Qualities at Work

Interacting with Supervisors What you can expect from your supervisor Direction regarding the work for your department or individual job Schedules and deadlines Feedback regarding your work Topic 14-2 Human Relations at Work

Interacting with Supervisors What your manager expects from you Dedication to your work without constant supervision Work completed on time Evaluation of your own work to ensure quality Flexibility Loyalty and honesty Topic 14-2 Human Relations at Work

Interacting with Coworkers Cooperation Confidentiality Avoiding gossip Accepting responsibility for mistakes Topic 14-2 Human Relations at Work

Facing Conflicts at Work Strategies to resolve conflicts Communicate Analyze the situation Be objective Look inward for causes of the conflict Look for solutions Be diplomatic Compromise Topic 14-2 Human Relations at Work

Facing Conflicts at Work Conflict with your manager can arise from Misunderstanding about job assignments Unreasonable work demands Failure to communicate Discuss your work with your manager regularly to help avoid conflicts Topic 14-2 Human Relations at Work

Facing Conflicts at Work Conflict related to ethical behavior can arise Many companies have a code of conduct to guide employee behavior Follow your company’s procedures for reporting unethical behavior Topic 14-2 Human Relations at Work

Laws and Regulations Fair Labor Standards Act Freedom from discrimination Freedom from sexual harassment Safe and healthy workplace The OSHA Web site provides information about work safety Source: http://www.osha.gov Topic 14-2 Human Relations at Work

Laws and Regulations Unemployment insurance Social Security Act benefits Information on full retirement age can be found on the SSA Web site Source: http://www.ssa.gov/retirechartred.htm Topic 14-2 Human Relations at Work

Focus On … Work/Life Balance The need workers have to balance work with other aspects of life Different careers make different demands on workers Problems with work/life balance create stress and reduce productivity More companies are making accommodations for workers’ personal needs Topic 14-2 Human Relations at Work