Multi-Card Solutions Purchasing Card Travel Card eVA electronic payments tool (vPayment) GE CPS - Payment Services The Commonwealth of Virginia Payments Provider

2 GE Proprietary and Confidential March 2007 Agenda Introductions GE experience and innovation – what makes us different MasterCard International – its all in the data Individualized Account Management – customized service Technology demonstration – NetApps, NetService, & SAM Technical integration – costs and support Flexibility – comprehensive, customized solutions

3 GE Proprietary and Confidential March 2007 Experience and Innovation Experience GE has 30+ years experience in card industry Issued 100 million+ credit cards GE has one of the largest programs Strong industry experience Product Features Unsurpassed acceptance: 24 million MasterCard locations Interface to financial systems Free consulting to drive results SWAM reporting Quality service Technology Daily data Internet reporting – from agency level to rolled-up for entire organization Robust real-time cardholder maintenance vPayment – patented

4 GE Proprietary and Confidential March 2007 Key Differentiators/Why GE? Maximize Program Efficiency Not just a bank - Best practice sharing and extensive GE expertise Leading-edge technology and reporting Free consulting services At the Customer For the Customer – Six Sigma Quality Flexible to meet your needs Extensive global relationships and reach Maximize Financial Benefits Cost reduction through automation of program

5 GE Proprietary and Confidential March 2007 Acceptance *Information provided by MasterCard 24 million merchant acceptance locations in more than 220 countries & territories Five years of double digit growth amounting to 3X more acceptance than the previous COV vendor* More than 900,000 ATMs in over 100 countries* MasterCard/GE solution captures 999 lines of data with up to 120 characters per line Large ticket transaction discount rate–must also pass level 3 data Higher acceptance = more data More data = improved negotiations It all adds up to a higher rebate

6 GE Proprietary and Confidential March 2007 Programs Executive card Rewards program Comprehensive insurance Free primary car rental insurance Cardholders pay on-line or by phone Hotel Folio NO F/X fee bank mark up Eliminate POs MCC/cardholder controls Accurate cost coding Tracks preferred supplier spend Sales and use tax Temp help 1099/MWOB data Pre-Auth Digital end-to-end PO number, accounting data, buyer name automatically captured Fully hands free process Unique time and dollar range limits on specific transactions TravelPurchasingvPayment

7 GE Proprietary and Confidential March 2007 Strategic Account Management reporting system Gains Travel Card Rewards Global data roll-up Customized plastic and messaging Pre-population of all expense reporting packages Delinquency, exception and standard reports Query Wizard Track Spending, Monitor Policy Compliance and Improve Vendor Negotiations Flexible controls at the cardholder level Unsurpassed merchant acceptance Reduction or elimination of cash advances Flexible billing and payment option Ghost, special purpose, and meeting planner accounts Cardholder Convenience, Company Controls, and Ease of Administration Travel Card Benefits

8 GE Proprietary and Confidential March 2007 Travel Card - Competitive Benefits Executive TravelersExecutive card and concierge services Cardholder SecurityMasterAssist medical protection MasterRental primary auto rental coverage RoadAssist roadside assistance MasterTrip travel assistance MasterLegal referral service 24-hour emergency card and cash replacement Insurance CoverageFree primary car rental insurance Luggage insurance–$5,000 Travel accident insurance: $500,000 common carrier–default

9 GE Proprietary and Confidential March 2007 Special Purpose Accounts Central billing option for non-standard transactions, including expenses for interviewees and infrequent travelers. Meeting Planner Accounts Central billing option for non-standard, large ticket, high frequency purchases involved in booking meetings. Can also use Controlled Value Cards and vPayment On-Demand. Airline Credit Control Account Billing option that allows for credits from individual accounts to be stripped and posted to a central account. This option eliminates both the need to reimburse cardholders and delinquency issues surrounding the posting of airline credits to individual accounts. Travel Card - Flexible Services

10 GE Proprietary and Confidential March 2007 Travel Card - What Is Hotel Folio? Captures detailed hotel spend data: Room rate, incidentals, movie rental fees Track spend by MCC code Commonwealth of Virginia Benefits – Improves policy compliance efforts – Improves rate negotiation efforts – Maintain years of travel spend for audit compliance Cardholder Benefits – Streamlines expense reporting process – Reduces/eliminates need to manually enter hotel expense data *Availability may vary with expense reporting provider

11 GE Proprietary and Confidential March 2007 Purchasing Card - Benefits Cardholder convenience, company controls and ease of administration Track spending, monitor policy compliance, and improve vendor negotiations Streamline your audit, reconciliation, and accounting processes Flexible controls at the cardholder level MCC, transaction #/$, daily, and monthly limits Ghost, special purpose, and meeting planner accounts Daily data Cost center detail Custom mappers and MCC code mapping Customer code at POS Import and export capability Review, approve and authorize workflow Line item detail 1099, MWOB reporting, and S&U tax tracking Detailed reporting and Query Builder vPayment with patented technology

12 GE Proprietary and Confidential March 2007 Purchasing Card - Best Practices 3-pronged approach Plastic, Ghost Cards, vPayment Opportunity analysis Who should get cards? Supplier analysis Best payment method Set goals and measurements Automate as much as possible Audit through enhanced reporting

13 GE Proprietary and Confidential March 2007 Purchasing Card - Dedicated Supplier Sign-up and Strategy Our supplier strategy team eliminates obstacles during the initial sign-up effort Liaisons with merchant acquirers to coordinate supplier initiatives Supplier seminar opportunity available Web-based merchant sign up Total number of merchants now passing Level II or III data = 2.9M Total number of Level III suppliers (U.S. based merchants) has increased from approx. 73K (1Q02) to 150K (1Q05)

14 GE Proprietary and Confidential March 2007 Technology - Strategic Account Management (SAM) Comprehensive web-based online reporting/query functions Manage corporate purchasing card and e-settlement programs on one platform Transaction review and accounting GL interface with your financial or ERP system Global data roll-up to single reporting currency Customized to your brand and organization Direct link to NetService

15 GE Proprietary and Confidential March 2007 Technology – NetService Program Administrators: Detailed transaction information in Real-Time Monitor and manage all company accounts online Secure 24x7 access Increased control, security and productivity Cardholders: View and print personal statements Web self-service - Pay account balance - Dispute charges online - Productivity

16 GE Proprietary and Confidential March 2007 Technology - NetApps Web-based solution Safe and secure Time saving tool Increased control Built-in workflow Improved accuracy User friendly Tracking tool Digitize and streamline new cardholder applications

17 GE Proprietary and Confidential March 2007 Implementation Schedule OriginationDesign Roll-Out Measure and Improve Transition Approve program details Sign program agreement Assign national account manager Assign implementation manager Deliver cardholder data to GE CPS Identify key merchants and agencies Initialize supplier strategy Hold discussions on card options, security, training, and profiles Gather and validate data Assign information technology analyst Execute contract Process cardholder data Produce and mail plastic cards Train program administrator Install software Develop usage policies Review decline reports Adjust cardholder profiles Identify further metrics Test and support reporting software Transfer account servicing to client relations Identify growth opportunities Conduct strategic planning

18 GE Proprietary and Confidential March 2007 Card Customization Sample Statement Messages: Use the Commonwealth of Virginia MasterCard for all transactions below $2,500. To date total savings are $2M by eliminating the paper processes. Detailed account summary information Previous balance Purchases Credits Payments Account numbers Commonwealth of Virginia artwork can be stamped on a semi-custom card or you can create a fully customized card based on artwork representing company culture. Examples: Corporate HQ, products, logo, pattern, website design, global images.

19 GE Proprietary and Confidential March 2007 Service - Organized Around Your Needs Single point of contact Specialized support team Emergency cardholder assistance Efficient fraud prevention Rapid dispute resolutions Signing up your preferred suppliers Program customization Supplier Sign-Up Implementations Client Relations Representatives Each COV Entity Accountability drives results! National Account Manager Customer Service Business Development Manager Consultant

20 GE Proprietary and Confidential March 2007 Service - Training Multiple site options Program administrators or cardholders Flexible schedules Live Online Web-based 20 GE October 13, 2004

21 GE Proprietary and Confidential March 2007 Service - Consulting: New tools, new heights Beyond traditional purchasing and travel functions Higher efficiency and higher performance Free training and project management Optimize your team and program effectiveness

22 GE Proprietary and Confidential March 2007 ConclusionNext Steps First Speak with Valerie Smith at COV GE Contacts: Greg Hamilton GE Public Sector Sales