CRISIS SAFETY and RECOVERY

Once a disaster happens, the time to prepare is gone and all you can do is cope. Natural or man-made disasters can halt your normal routine indefinitely. Anything you do today will be like making a deposit in your survivability savings account for withdrawal in tough times.

2013 (Sobering) Disaster Data There were 880 major natural disasters around the world in 2013 20,000 people’s lives came to a tragic end There was an estimated cost of $125 billion dollars in damage On the average in the past decade, 106,000 human lives were lost per year due to hurricanes, typhoons, earthquakes and other natural disasters an estimated 25 percent of businesses do not reopen following a major disaster* RedOrbit.com Natural Disasters Were Rampant In 2013, Creating Widespread Chaos *SBA.gov Disaster planning

Recovery refers to those programs which go beyond the provision of immediate relief to assist those who have suffered the full impact of a disaster to rebuild their homes, lives and services and to strengthen their capacity to cope with future disasters. International Federation of Red Cross and Red Crescent Societies

Crisis Recovery Plan This presentation represents the highlights of the company’s desire to be prepared to respond to a crisis / disaster. What is a Crisis Purpose Magnitude Assessment and Initial Response Management Team and their Duties Communication and Facilities Scenarios Resources

What is a Crisis? Any form of event that disrupts the normal and safe commute to and from work or the ability to work safely from one of our office or client locations. Examples include: Explosion or leak from a neighboring industrial facility or community utilities Natural disaster such as hurricane, tornado, earthquake, ice storm, etc. Pandemic Terrorist attack

PLAN PURPOSE Respond to the immediate needs for securing a safe environment Investigate the alternative work environments Coordinate work immediately following the event Rebuild the infrastructure to resume operations

MAGNITUDE ASSESSMENT The magnitude of the situation will dictate the level of response by the Crisis Safety & Recovery Team Local Community or Regional Emergency Corporate management along with divisional and regional management will work together on plans to continue to do business

MAGNITUDE ASSESSMENT cont…. Client Emergency A team formed under these circumstances could include local divisional management, Mangan Project Management, client management, and support of Corporate management as it applies to the situation Nationwide Emergency Corporate management and personnel from each office’s local management team will actively participate in the overall responsibilities of recovery

INITIAL RESPONSE Initially, the company supports the individual safety of the employees and their need to return to their family and homes. Work comes only after individual and family safety responsibilities have been secured.

MANAGEMENT TEAM ORGANIZATION CHART

Management Team Duties Managing Directors will act as the management Team Lead and Media Representatives and will work in concert with: Regional Directors Regional Command Representatives – general oversight for all situations in their region Safety and Human Resources Injury, head count, support for field access assessments, resource for continued operations Operations Managers Office access or remote work access assessment

Management Team Duties cont… Project Managers and Account Representative Work with client’s project management team and conduct pre-access site assessments CFO Working for the Managing Directors as a liaison for legal and insurance claims MIS or IT Representative Oversee assessment, re-supply, and restart of business servers, files, and communication system

COMMUNICATION We will utilize local or out-of-state office lines for establishing a headcount and to provide instruction covering local office and client access situations. Note: In the event of a complete disruption of our ability to communicate the proper procedure for all employees is to stay put, not work, and see to their personal safety.

FACILITIES Post Evacuation Office Re-Entry Prior to re-entry of an office or client site, the following forms will be used to verify safe conditions: Post Evacuation Office Re-Entry To determine office safety and structural integrity Post Evacuation Client Site Re-Entry Assessment To determine new hazards to the client site as a result of the crisis

FACILITIES cont… “All Clear” for re-entry Prior to re-entry, authorization to the office must be communicated by the Regional Director client site must be communicated by the Project Manager Note: Employees are not to work independent of the company’s plan and proceed to work at a facility that has not been authorized as safe for re-entry.

FACILITIES in the Field The project Job Safety Analysis is to be revised prior to site entry when the site has been compromised in any way. Determine the tasks Assign a Risk Category Mitigate the risks to what is acceptable or defer the work The entire project team is to be up to date on the the JSA findings

BUSINESS RECOVERY PLAN In the event of a Short Term Outage, the Team will direct company and contract resources to: Clean up, repair, replenish urgent office supplies Restart computer servers Gradually resume business transactions while communicating with and updating employees continually on the progress of restoration and site access opportunities

BUSINESS RECOVERY PLAN cont… In the event of a Long Term Outage case, the Team in collaboration with the local authorities, the leased office landlord, the local suppliers, and the contractors will initiate the following actions: Choose an alternate location to re-establish business on a skeleton basis Direct “key infrastrcture employees” (IT, HR, Accounting, Safety, etc.) to report to the temporary location

BUSINESS RECOVERY PLAN cont… Direct the remaining employees of the affected office to remain at home or at a safe place, and explore possibilities of working from that location Direct IT reps to assess the hardware, software, and communication needs of the temporary office Order essential office and emergency supplies for the temporary office Establish a “communication tree” to communicate with and update employees regularly

Scenarios Hurricane Threat warning several days in advance Loss varies on strength and location of hurricane’s path Earthquake No warning Loss varies on strength and location of epicenter Tornado Small window of warning Loss varies on strength and location of tornado’s path Wild Fire In most cases there is a warning to evacuate Loss depends on if fire engulfs facilities

Scenarios Anticipate… Potential for long-term outage / access to facilities Damage could include: Building structure integrity Collapsed / unsteady infrastructure Broken pipes (gas/water) Fire / flood Glass and broken furniture Storm surges / tsunami (hurricane and earthquakes) Loss of utility services; water, electrical, gas Disruption to travel Damage / debris on roads and bridges Total loss to structure (worse case scenario)

Resources for Planning and Response Ready http://www.ready.gov/ FEMA http://www.fema.gov/community-emergency-response- teams CERT – Community Emergency Response Teams http://www.fema.gov/community-emergency-response-teams American Red Cross http://www.redcross.org/find-help/disaster-recovery

PLAN SUMMARY It is the primary intention of this program to: See to the safety of our employees Respond to the immediate needs of a crisis Investigate office and site conditions Coordinate efforts to return to work activities Rebuild damaged infrastructure

PLAN SUPPLEMENTS Your Emergency Notification Card Located on the Google Safety Resource Center site as well as the Google Emergency Action Site: MSP – 208, Emergency Action Plan Emergency Action Plan (EAP) Handbook MSP – 230, Crisis Safety & Recovery Program Office and Client Pre-Entry forms mi-2076 Post Evacuation Office Re-Entry Inspection mi-2077 Post Evacuation Client Re-Entry Inspection

Questions, comments, suggestions… Contact safetytraining@manganinc.com