Large Mining Company Number of Employees: Products: Challenge: 5,200+ Benefits Gateway, Health Advocacy, Chronic Care Support/Personalized Health Communications, Health Cost Estimator+ Challenge: Company was switching to a HDHP and was worried that their small HR staff would be unable to handle employee questions. In addition, their remote location made it easy for local doctors to price gouge their employees. They were also unhappy with their current disease management program.

How we helped: Results: Implemented Benefits Gateway to help handle call volume Mailed healthy reminders to members who had gaps in care and encouraged them to engage with a nurse telephonically Health Cost Estimator+ pricing transparency solution allowed employees to shop around for care and compare prices Employees found that relatives, even those who live far away, could also use the benefit – giving them peace of mind Help overturning an air ambulance bill saved thousands Results: Over 10,000 interactions – 2:1 3,800+ hours spent helping members $780K in total savings annually