“Tangram” By Nevit Dilmen [CC-BY-SA-3. 0 (www. creativecommons “Tangram” By Nevit Dilmen [CC-BY-SA-3.0 (www.creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons

Agenda Why Communication and Teamwork is Puzzling Hands-on activities Observations/Q&A

Communication and Teamwork is Puzzling essential employability skill assumptions about people’s skills and abilities diverse population high context culture ask a lot of questions low context culture work things out independently

Each group will make a tangram http://www.flickr.com/photos/thopre/

Form groups of 3-4 and designate one person as the puzzle creator Screen

The puzzle creator looks AWAY from the screen

Other team members help the puzzle creator make the appropriate puzzle

Using only written communication (no drawing – no speaking – no visual cues) Source: Marshall, Catherine, and David Novick. Conversational Effectiveness in Multimedia Communications. 8 Vol. Emerald Group Publishing, Limited, 1995. ABI/INFORM Global. Web. 1 May 2011.

Using only verbal communication (no writing - no visual cues) Source: Marshall, Catherine, and David Novick. Conversational Effectiveness in Multimedia Communications. 8 Vol. Emerald Group Publishing, Limited, 1995. ABI/INFORM Global. Web. 1 May 2011.

Using only non-verbal communication (no speaking – no writing) Source: Marshall, Catherine, and David Novick. Conversational Effectiveness in Multimedia Communications. 8 Vol. Emerald Group Publishing, Limited, 1995. ABI/INFORM Global. Web. 1 May 2011.

Using written, verbal and non-verbal communication Source: Marshall, Catherine, and David Novick. Conversational Effectiveness in Multimedia Communications. 8 Vol. Emerald Group Publishing, Limited, 1995. ABI/INFORM Global. Web. 1 May 2011.

lack of communication doesn’t mean that everything is ok

face-to-face is important…

don’t assume that what was said is what was heard http://www.flickr.com/photos/usembassytokyo/

multi-forms of communication

different people express themselves differently take the time to understand each other Photo courtesy: Niki Pham http://www.flickr.com/photos/laphamnikita

Do we promote questioning? Do we use visual cues? Do we promote questioning? http://www.flickr.com/photos/joebenjamin/