Improving the Customer Sacramento Regional Transit District Improving the Customer Experience

Sacramento Regional Transit District Vital Statistics 23 Million Boardings 70 Fixed Routes 225 Natural Gas Buses 90 Light Rail Vehicles 43 Miles of LRV Track

Safety and Security Challenges Conditions in 2015 20% Fare Evasion Problem Large Homeless Population Lack of Uniform Presence Perceived as Unsafe Significant Ridership Decline

Changing Public Perception Empowering the Public Began a Major Fare Enforcement Effort Cleaned up Trains Implemented Paid Fare Zones Rolled Out AlertSacRT Smartphone App

Using Technology to Solve Challenges Turning From Reactionary to Proactive Installed Surveillance Cameras at All 52 Light Rail Stations Streamed Video Feeds Live to Security Operations Center Replaced Contract Security with In-House Security Team

AlertSacRT Click here to view video

Old Technology Used In New Ways Added Public Address System Installed to for Service Disruption Communication Evolved to Remote Communication with Rule Violators Used Hundreds of Times without One Complaint Offending Passengers Tend to Obey Dubbed “The Voice of God”

Eyes and Ears on 43 Miles of Track Cameras Go Live Inside Trains 700 Camera Feeds Sworn Officers Able to Respond Quickly to Altercations Transit Agents Placed on Every Train in Service Facial Recognition Now in Use for Police Investigations