Central Grievance Management System (CGMS).

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Presentation transcript:

Central Grievance Management System (CGMS)

Grievance Resolution Process Grievance Resolution process in CRA system for PAO

PAO Grievance Resolution View 8

PAO Grievance Resolution View ..(contd.) 9

PAO Grievance Resolution View ..(contd.) 10

PAO Grievance Resolution View ..(contd.) 11

PAO Grievance Status View 12

PAO Grievance Status View ..(contd.) 13

PAO Grievance Status View ..(contd.) Input can be token no or data range. PAO can click on hyperlink of token no to view the grievance. Complete details of grievance along with resolution details (if resolved) will be shown. 14

PAO Grievance Status View ..(contd.) 15

THANK YOU