Being a socially Responsible business Louise Hunter Group Director of Corporate Affairs Northumbrian Water Group What is a responsible business and what kind of activities does it involve? ·       Why be a responsible business? ·       What can I do?  Some lessons from NW’s experience. 28 April 2016

At Northumbrian Water Group our vision is to be the national leader and we are really close to achieving this vision, with industry leading results in many key performance areas. We are focussed on delivering for customers in the areas of:- Customer Service – ensuring customers receive outstanding service every time they engage with NWG – no matter where, when and how Sewer flooding – looking to take over 1000 properties off the DG5 register and planning significant investment over the coming review period We are proud to serve our customers in the north east and south east of England and we are committed to delivering great service, putting our customers at the heart of everything we do.

BRAND VALUES Our story What is a responsible business and what kind of activities does it involve? ·       Why be a responsible business? ·       What can I do?  Some lessons from NW’s experience.

Why be a responsible business? Die Wolke

HOW? How? Embedded structure (V&V) Creative Partnership

OUR VISIOn & values

of our people are proud to work at Northumbrian Water Is it worth it? 84% of our people are proud to work at Northumbrian Water Water industry achievement awards ethisphere Utility week star awards Constructing excellence Business in the community IOIC National Awards The Water industry achievement awards The Abberton Scheme   Water Resource Managment Initiative of the Year shortlisted Our Way Your Direction April People Initiative of the Year Finalist Utility week star awards NWG WaterAid Committee Hero Awards Winner IOIC National Awards Internal Communications Best Digital Media Gold Award Internal Communications In-house team of the Year Winner Internal Communications Best use of Video Class award Winner HR Excellence Awards 2015 Internal Communications Most Effective Internal Communications Strategy Winner Ethisphere Worlds most ethical company Constructing Excellence East of England Awards Abberton Scheme Sustainability Award Winner East of England Awards Abberton Scheme Project of the Year Winner National Awards Abberton Scheme October Sustainability Award Winner BiTC Index and reaccrediation for sustainable products and services HR Excellence Awards 2015

Thank you louise.hunter@nwl.co.uk @hunterlouise What is a responsible business and what kind of activities does it involve? ·       Why be a responsible business? ·       What can I do?  Some lessons from NW’s experience.