IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS. Bundle & Save 2018 IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS. C3

IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS. Bundle & Save ACN Vodafone Customers can now 'Bundle & Save’ on their monthly plan fees when they bundle eligible plans on the same account. **Excludes Devices and Subscriptions *Eligible Plans are: $30+ Postpaid voice (June/July 2018 or later), $30+ Postpaid MBB (June 2018 or later) & Tablet Plus Plans (October 2018 or later) *Excluded Plans : Business Flex & Business Advanced Plans. Mobile Broadband $15 Plans, Vodafone nbnTM 25Mbps plans IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS. Bundle & Save Discounts will apply across all eligible Voice, Vodafone nbn™ and Mobile Broadband/Tablet Services Access Fees All voice plans of $30 and above released on or after 25 July 2018 (excluding Assured Plan, Business Flex and Business Advance Plans) All MBB Plans of $30 and above released on or after 26 June 2018; All nbn™ Plans (excluding the Essential nbn™ Plan). **Excludes Devices and Subscriptions C3 IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

Bundle & Save | Simple Multi-Service Loyalty Structure IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS. This document is classified as | C2 - Vodafone Restricted

Bundle & Save | $45 SIMO or Device Example $42.75 $40.50 $38.25 $36 Save $4.50 Save $13.50 Save $27 Save $45 IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS. Eligible Vodafone Plans! Please Note: If a customer has Vodafone nbn™ 50Mbps or 100Mbps service then this will also count for their service total – however IBO’s are not compensated for Vodafone nbn™ services. IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

How does it benefit the Customer on a $60 plan? $57 Per month per plan $54 Per month per plan $51 Per month per plan $48 Per month per plan 1 x $60 Plan 2 x $60 Plans save 5% on monthly plan fees 3 x $60 Plans save 10% on monthly plan fees 4 x $60 Plans save 15% on monthly plan fees 5 x $60 Plans save 20% on monthly plan fees Save $3 on each plan with a Total Saving of $6 Save $6 on each plan with a Total Saving of $18 Save $9 on each plan with a Total Saving of $36 Save $12 on each plan with a Total Saving of $60 IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

How will it look on their Bill? Located in Payments & Adjustments It will detail 3 things: The discount percentage How many eligible services apply Total dollar saving IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS. C3

IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS. Who does it apply to? C3 IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

Easy eligibility check Customers must: 1. Meet the 4 eligibility criteria Take action that triggers Bundle & Save. Proposition change to eligible plan* Upgrade to eligible plan* Add or Remove eligible services* Add new MPP Account Consolidation & TOT Account Deconsolidation Postpaid to Prepaid/Prepaid to Postpaid Postpaid Voice Vodafone nbn 1. SERVICE TYPE Postpaid MBB $30+ on 2018 voice plans* $30+ on 2018 MBB plans* 2. PLANS (nbn™50) onwards 2 + eligible services* On Same Account 3. No. OF SERVICES $30+ on Voice $30+ MBB* 4. SPEND (nbn™50) onwards *Eligible Plans are: $30+ Postpaid voice (June/July 2018 or later), $30+ Postpaid MBB (June 2018 or later) & Tablet Plus Plans (October 2018 or later) *Excluded Plans : Business Flex & Business Advanced Plans. Mobile Broadband $15 Plans, Vodafone nbn 25Mbps plans IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS. Who would be eligible? Customers take no action… Dave has 3 services 1 x 2016 voice plan 1 x 2018 nbn™ plan* 1 x 2017 MBB plan Dave makes no changes to his services Dave will not receive the Bundle & Save Discount. His current second service discount on one of his services will remain Customers upgrade or Plan change onto an eligible plan. Lisa has 3 services 1 x 2016 voice plan, 1 x 2018 voice plan* 1 x 2018 nbn™ plan* Lisa decides to change the proposition of her 2016 Voice Plan to a 2018 Voice Plan* Lisa is now eligible for Bundle & save! IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS. Who would be eligible? Customer removes a plan: 10% off 5% off Monthly access fees Monthly access fees Sarah has 3 services with Bundle & save 2 x 2018 voice plan* 1 x 2018 nbn™ plan* Sarah decides to remove 1 of her voice services leaving her with 2 services Sarah will now receive a smaller Bundle & Save Discount Customer adds a new service… 15% off 20% off Monthly access fees Monthly access fees Ben has 4 services with Bundle & save 2 x 2018 voice plan* 1 x 2018 nbn™ plan* 1 x 2018 MBB plan* Ben decides to add another $30 MBB* service to his Account Ben will now receive a bigger Bundle & Save Discount. IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS. Bundle & Save How can customers on a 24 month contract get Bundle & Save? They must move to an in-market plan. Can you proactively let customers know about Bundle & Save? Absolutely! Use Bundle & Save as a tool to sell, reduce churn or just promote loyalty. Will T&Cs be updated to mention Bundle & Save? Yes. Plan T&Cs will be online and updated by 28 November 2018. Is there a flag Online that tells a customer if they are eligible for Bundle & Save? Not from launch. You’ll need to confirm if the customer meets the eligibility criteria yourself. Alternatively customer can call through to Vodafone customer care following their new service sign up. IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

Existing Customer Scenarios Bundle Discount on Existing Accounts Please make sure your customers consider bundling discounts against plan inclusions to determine what is the best deal for them. IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

New discount versus current discount When will you need to request the new discount? It is only when your customer is currently receiving the old Additional services with 10% discount. They will not automatically have the new discount applied. We recommend these customers upgrade their service(s), where eligible, via your Storefront. Alternatively customers can request a plan change (BUT not an upgrade so you can retain your points) to receive the new bundle discount via Vodafone Customer Care.

Scenario 1 Customer has 1 service and is adding a 2nd (total 2 services): Customer does not have an existing MAF* discount offer Customer does have an existing MAF discount offer Customer will receive 5% off MAF on both services Customer will receive 5% off MAF on both services and keep the MAF discount on their existing service *MAF = Monthly access fee IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

Scenario 2 Customer has 2 services and they’re adding a 3rd (total 3 services). They’re currently receiving the 10% off 2nd service offer: Customer does not have an existing MAF discount offer Customer does have an existing MAF discount offer Bundle & save offer (10% off all 3 services) will replace the current 10% off 2nd service offer Bundle & save offer (10% off all 3 services) will replace the current 10% off 2nd service offer. Customer will keep their existing MAF discount. *MAF = Monthly access fee IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

Scenario 3 Customer has 2 services and they’re upgrading/changing plans on one of them. They’re currently receiving the 10% off 2nd service offer: Customer does not have an existing MAF discount offer Customer does have an existing MAF discount offer Bundle & save offer (5% off both services) will replace the current 10% off 2nd service offer. Bundle & save offer (5% off both services) will replace the current 10% off 2nd service offer. Customer will lose any MAF discount on the upgraded service (BAU today) *MAF = Monthly access fee IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS. Scenario 4 A student has 1 service receiving 10% off. They’re adding a 2nd service to their account: Student receiving 10% off Customer will still receive 10% off their original service. They’ll also receive the Bundle & save offer (5% off both services). IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.

IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS. Scenario 5 A student has 2 services, both receiving 10% off. They’re upgrading one of them. Both services receiving 10% off Customer will lose 10% off the upgrading service (BAU) and receive 5% off both services with the Bundle and Save offer. IBO TRAINING USE ONLY. NOT TO BE SHOWN TO CUSTOMERS.