Title: MPS500 & Workstation (New System) Keycode Retrieval System (KRS) User Guide Generating and Retrieving Keycode License using URN Issue: 0.3 Date: July 2011 Hi and welcome to the Order Centre – Ordering training. Often we refer to Order Centre as OC, so we will say ‘OC – Ordering”, to refer to the component of Order Centre covered in this training.

Contents Contacting KRS Support Registering for KRS access Process Overview Contacting KRS Support Registering for KRS access Accessing the MPS KRS instance Retrieving URN # Generating Keycode License using URN Retrieving a Keycode License

Process Overview Sequence of events (automatic) Customer configures order for NEW MPS500 via EC (produces QRN) Customer places order referencing QRN SAP drives material fulfillment through flex Software Licensing is passed to SMS SMS produces a URN (unique reference number) SMS drives a file to KRS containing the Customer PO#, Avaya SO#, System ID (assigned by SMS) and a listing of all licensing attributes. KRS loads the file into its db Production of Keycode License file (manual) When the CSH or Customer has reached the stage where they have identified the server they will use to fulfill the selected order (and therefore know the Host ID(s) or MAC address’s) they: Access the KRS as they do today Select the Retrieve Keycode function from the sidebar Search for the order by querying on Avaya Sales Order #, or Customer PO# The CSH user then notes the URN number contained within the Product Info section User then selects from the KRS sidebar Generate KC using URN User populates the required fields (URN, MAC or Host ID) and submits for generation KRS then sends the previously entered data to SMS SMS generates the license file specified from KRS based on the URN for feature content. Once KC license is generated SMS posts this to the KRS The user is redirected from the KRS screen automatically to the Retrieve and download page of the KRS User retrieves the KC license and applies to the system.

eBusiness Tools Landing Page www.avaya.com/ebizn (Americas, Asia) www.avaya.com/ebizu (Europe, Middle East, Africa) Acess KRS Access KRS The eBusiness Tools Landing page provides access to ALL the eBusiness tools, as well as links to a variety of information. The theatre specific URLs for the eBusiness tools landing page are listed at the top of this slide. Access the tools – by selecting the tools from the categories across the top of the page. OC is found under the “Orders” category. The eBusiness Tools Portal pages – are informational web pages about all the eBusiness Tools. There are several links to the eBusiness Tool portal pages from the eBusiness Tools landing page that is shown in this slide. For example, across the middle of the page: Tools Overview – provides an overview of each tool and who uses them. From this page, you can access detailed pages for each tool from the left menu. Training – provides the quarterly leader led training schedule, training curriculum and links to all the available webinars and self paced learning materials. Support – provides the Global support phone numbers as well as a link to the eBusiness Tools support portal page where you will find a downloadable support document that gives you all the information that you need about support Registering for the eBusiness Tools (at the bottom of the page) – provides step by step instructions about how to register for all of the eBusiness tools, including selecting which eBusiness Tools you require, accessing the tools and PC Requirements. What’s New (also at the bottom of the page) – highlights new items related to the eBusiness tools. The Email Notification Service (also at the bottom of the page) – is a subscription-based service that delivers email notices about the e-Business tools including application content updates, release dates and special events. Users not signed up for the eMail Notification service will receive no communications about any of the eBusiness tools. Useful Information –found in the left menu on the eBusiness Tools Landing page, includes a folder for each eBusiness tool that provides helpful information such as release notes. To start working with OC – Ordering– select <Ordering (Order Center)> from the drop down menu within the ‘Orders” category at the top of the eBusiness Tools Landing page, and the “Order Centre Home” page screen will be displayed. Click here for Tools Training information Click here for Global Support Phone Numbers and support information Click here for process about “How to Register for the eBusiness Tools” – including KRS

Accessing the MPS KRS instance Go to eBusiness Tools Landing Page (see previous slide) Enter your SSO user ID and password as requested Select ‘Licenses” then select ”KRS” Select product family “Media Processing Server Series/Voice Processing Series” from the list box. TIP : After a product family has been selected, to change product families, click <Keycode Retrieval> to return to this page

Retrieving the URN # After logging into KRS the default screen is the Register System Keycode GUI. To begin to search for the URN you must find the initial order data SMS sent to KRS. To do this you must first select Retrieve Keycode from the sidebar.

Retrieving the URN # (cont.) Enter the Customer PO# or Avaya Order # in the appropriate query field and select search.

Retrieving the URN # (cont.) The KRS brings you to the retrieve screen, you will see the Avaya Order # and other order relevant information. You will also see the System ID that SMS has assigned to this new MPS500 or Workstation. Scroll down the page to find the URN (see next slide).

Retrieving the URN # (cont.) As you scroll down you will see that no Keycode yet exists for this system. As you scroll down further you will find the assigned URN # Scrolling further you will see all features that are to be contained within the Keycode license you will make.

Generating a Keycode License (using URN) cont. Now that you have found the URN, Highlight it, copy it (ctl-c) and select Generate using URN from the KRS sidebar.

Generating a Keycode License (using URN) cont. Paste the URN (ctl-v) into the URN field and then enter either the Host ID’s or MAC address. Note if this is a redundant server system you will have two Host ID’s or MAC address’s. After entering the data click on continue. Example Host ID’s (Host ID =8 chars) Example MAC address’s (MAC =12 chars include colon’s)

Generating a Keycode License (using URN) cont. To ensure users enter the correct Host/MAC address’s you are required to re-enter the address. Then select continue, if you re-entered correctly KRS will process the request.

Generating a Keycode License (using URN) cont. The processing of the request can take several minutes, so be patient. Once completed KRS will redirect you to the Retrieve and download Keycode screens.

Retrieving a Keycode License Once you are taken to the retrieve screen the Keycode and the Product information will be displayed (scroll down). If you don’t see the keycode select a different MPS from the prod list box, as you may be viewing the original file sent from SMS to KRS.

Retrieving a Keycode License (cont) To retrieve the Keycode License select download Keycode.

Downloading a Keycode License After clicking on Download Keycode the File Download (Open/Save) dialogue box pops up, click on Save. Then the Save dialogue screen pops up and you can save the keycode file to your desktop or folder, click on save. The KRS provides a unique default file name. You will need to rename the file to plservrc.txt before you can apply it to the system.

Retrieving a Keycode License To retrieve a previously generated Keycode License, click on Retrieve Keycode from the KRS sidebar. When the Retrieve Screen comes up enter the Host ID MAC address, or the System ID into the query field of the system you wish to retrieve. Then click on Search.

Retrieving a Keycode License When KRS retrieves the keycode license you searched for you can download to your PC by selecting Download Keycode.

Documentation, Forms & User Guides 3. 1. 2. Select <Documentation, Forms & USER GUIDES> Double click the desired folder, select the desired form and right mouse click to save it to your computer Click on <KRS Documentation> for access to the <Release Notes> and <Training> folders The KRS documentation repository contains many forms, communications and User Guides for KRS for each specific product family in KRS. To view all the folders, select the <Documentation, Forms and USER GUIDES> link in the left menu of KRS This opens a folder structure containing all the forms available for downloading. Open the desired folder by double clicking, select the document that you would like and save it to your computer by right clicking your mouse. Click on <KRS Documentation>, as shown by #3 on the slide, for access to the <Release Notes> and <Training> folders

Thank You This concludes the OC Ordering training. Thank you for listening.