Workflow Management Systems: Functions, architecture, and products.

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Workflow Management Systems: Functions, architecture, and products. Wil van der Aalst Eindhoven University of Technology Faculty of Technology Management Department of Information and Technology P.O. Box 513 5600 MB Eindhoven The Netherlands w.m.p.v.d.aalst@tm.tue.nl

Focus on "classical" workflow management systems, but ... Four types of "workflow-like" systems: Information systems with hard-coded workflows (process& organization specific). Custom-made information systems with generic workflow support (organization specific). Generic software with embedded workflow functionality (e.g., the workflow components of ERP, CRM, PDM, etc. systems). Generic software focusing on workflow functionality (e.g., Staffware, MQSeries Workflow, FLOWer, COSA, Oracle BPEL, Filenet, etc.).

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