Using LibQUAL+® to Inform Strategic Planning Bradford Dennis and Barbara Cockrell, Western Michigan University Libraries More Focused Analysis LibQUAL+®

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Presentation transcript:

Using LibQUAL+® to Inform Strategic Planning Bradford Dennis and Barbara Cockrell, Western Michigan University Libraries More Focused Analysis LibQUAL+® 2004 Communication Atlas.ti qualitative content analysis of comments Discipline-specific quantitative SPSS analysis Strategic Plan Action Plans for Committees Information Control Improvements Additional Full-Text Online Scholar Workstations Web Redesign EZ Proxy RefWorks SFX Library As Place Improvements Comfortable Chairs Extended Hours Lounge Area Café Affect of Service Improvements Extended Loan Periods E-mail Notification Training Tutorial LibQUAL+® 2007 Range of Desired to Minimum Range of Perceived to Minimum Bradford W. Dennis 6/18/07