Goals to guide - Mechanism Vision & Mission Changing external and internal environment - e.g . Customer needs, competition, special market priorities, regulations etc. Key Result Areas Review & realign as and when needed Key Indicators Performance targets Continuous improvement Implement plans monitor performance & provide feedback

Goals to guide - Definition of terms Key Result Area’s are critical, must achieve, Make or break performance categories for an organization. They are directly linked to the organizations vision and mission. A Key indicator is a specific measure which helps us to determine how well you are performing in a given KRA. A KI operationally defines a KRA.

Goals to guide - Definition of terms Performance targets turn the Key indicators into tangible goals.