Training session: Local governments’ role in planning investments and improving performance of WSS services Interactive exercise on the key indicators for Public Service Agreements Trainers: Ms. Aida Jusufhodzic, AQUASAN, B&H and Mr. Jane Vrteski, ADKOM, Macedonia 2017 Danube Water Conference, Vienna, 18 May

Instructions Handouts of key performance indicators to be included in the PSA; Time for individual analyses: 5 min. for reading the material; Voting with stickers: 5 min. Time for discussion in plenary and conclusions: 10 min.;

Questions for plenary: What might be challenging? Is there something missing?

Thanks a lot for your attention!