1.02 Strategies that can improve communication

1.02 Understand effective communication Bell Work Thursday List the four types of verbal communication we talked about yesterday. List the five parts of non-verbal communication. 1.02 Understand effective communication

Communication Strategies - Personal - Use appropriate terms that patients can understand Recognize influences and barriers to overcome them Control behavior 1.02 Understand effective communication

Communication Strategies - Physical - Hearing Impairment Speak clearly Look at the person talking Use hearing devices Eliminate unnecessary sounds Go to a quiet area 1.02 Understand effective communication

Communication Strategies - Physical - Visual Impairment Use large print documents Use tactile cues 1.02 Understand effective communication

Communication Strategies - Cultural - Language Secure an interpreter Speak slowly Use gestures Use pictures Avoid slang and local phrases 1.02 Understand effective communication

Communication Strategies - Cultural - Religion Know the practices of others Be respectful of the practices of others 1.02 Understand effective communication

Communication Strategies - Cultural - Diversity Includes Eye Contact, Gestures, and Body Language Can be interpreted as sign of hostility and disrespect in some cultures Sign of listening and sincerity Vary depending on cultural beliefs 1.02 Understand effective communication

Communication Strategies - Environmental - Accessible patient care areas Calm, quiet environment Private area 1.02 Understand effective communication

Bell work for Wednesday-HSII Jennifer is caring for a patient from another country. The patient wishes to perform ceremonial bathing. If this is not allowed, it is an example of which communication barrier? Cultural Environmental Personal Physical Bob says "Hello" to Marta as he walks past her. Marta smiles at Bob. Using the communication model, what is the feedback? Bob "Hello" Marta Marta's smile 1.02 Understand effective communication