After completing this chapter, you will become more aware of: Listening: Attitudes, Principles, & Skills Chapter 1 Objectives After completing this chapter, you will become more aware of: The importance and benefits of effective listening The usefulness of the HURIER model in developing listening skills The value of a behavioral approach to listening The benefits of understanding yourself as a listener

SKILL Communication Skills & Formal Instruction ORDER LEARNED EXTENT USED EXTENT TAUGHT Listening 1st 4th Speaking 2nd 3rd Reading Writing

Task and Relationship Functions in Listening Task Functions Promote Relationship Functions Promote • Accurate understanding • Responsiveness to change • Timely feedback • More direct and frequent communication • More accurate recall • Better decision making • Collaborative problem solving and decision making • Attention to emotional aspects of communication • Understanding of person’s unique needs, values, interests • Greater accuracy in self-assessment • Increased information sharing • Less-stressful encounters • Authentic communication and trust • Valuing of diversity and respect for others

Listening Goals To recognize the importance and pervasiveness of listening so that you will be motivated to listen well To learn the principles of effective listening so that you know what to do to improve To acquire a range of listening skills so that you can practice effective listening To analyze each situation so that you can choose the most appropriate strategies for your purpose and context

Components of the HURIER Model of Listening H Hearing U Understanding R Remembering I Interpreting E Evaluating R Responding

HURIER LISTENING MODEL

Improve your listening by: Apply the HURIER Model The HURIER Model allows you to take CONTEXT and PURPOSE into consideration in your listening activities. Improve your listening by: Assessing your performance with the listening questionnaire Set personal goals by identifying the components you want to improve Learn relevant principles in each chapter Acquire specific skills by practicing in and out of class Reassess your skill level on exactly the behaviors you have learned and practiced

Self-Monitoring A special type of social sensitivity involving your awareness of how your behavior affects another person within the context of a specific interaction, and the degree to which you choose to modify your response based on that knowledge. (Snyder)

Rules of Constructive Feedback 1. It is descriptive . .. Tim, I liked your report. The style was clear and concise, and your ideas were organized logically. The documentation you used made the problem credible and vivid. . . . not evaluative. Tim, that was a terrific report. 2. It focuses on behavior . .. Tim, slow down a little bit, and I think you can reduce the number of errors. . . . not on personal characteristics. Tim, you could be a lot faster on that machine if you were better coordinated. 3. It is specific . .. Tim, I couldn’t hear you from where I was sitting. . . . not general. Tim, your voice isn’t effective. 4. It is timed appropriately . .. Tim, let’s get together around 2:00 p.m. and talk about your progress on the AMF. . . . not delayed or left to chance. Let’s get together some time. 5. It is offered . .. Tim, perhaps my reactions to your report would help you in preparing for next week’s meeting. Would you like to get together sometime this afternoon? . . . not imposed. Tim, I’ve got to talk with you about that report before you give it at our meeting next week.

ALWAYS CONSIDER LISTENING PURPOSE AND CONTEXT