Jeff Gibson The Table Group, Inc. January 22, 2008

The 3 Signs of a Miserable Job MISERY Anonymity

Why don’t we do this? • Fear of being disingenuous • Political correctness • Forget what it was like JOB MISERY Anonymity

The 3 Signs of a Miserable Job Irrelevance JOB MISERY Anonymity

Why don’t we do this? • Assume it’s obvious • Too busy • Embarrassed JOB MISERY Irrelevance

The 3 Signs of a Miserable Job Irrelevance Immeasurement JOB MISERY Anonymity

Why don’t we do this? • We default to metrics • Requires a level of creativity • We fear losing control JOB MISERY Immeasurement

Assessment & Discussion • What component of The Three Signs model are you best at with your employees? Why? • Which ones are your weakest? Why? • What tips can you share with others at the table that might help them with their weaker areas? • What can you do differently? JOB MISERY • Are there any cultural obstacles that hurt our ability to manage this way? Irrelevance Immeasurement Anonymity

Anti-Misery Worksheet • Choose one employee for whom to complete the Anti-Misery worksheet. JOB MISERY Irrelevance Immeasurement Anonymity

Anti-Misery Brainstorm • Service Leader • Service Technician JOB MISERY Irrelevance Immeasurement Anonymity

Thank You