Unleashing the potential of airports: Turning the Intelligent Airport vision into reality 1

WHAT IS AN INTELLIGENT AIRPORT? Common situational awareness Stakeholders sharing real-time data Business intelligence for better forecasting Personalized passenger journey 2

WHAT THE INTELLIGENT AIPORT MEANS FOR: AIRPORT OPERATORS AIRLINES CONCESSIONS PASSENGERS 3

THE INTELLIGENT AIRPORT MEANS FULL INTEGRATION OF ALL AIRPORT PROCESSES “CONNECTING THE DOTS” BETWEEN LANDSIDE AND AIRSIDE 4

INFORMED DECISION-MAKING FOR A MORE AGILE AIRPORT Real-time information & predictive analysis Color-coded alerts and resolution options ‘Action Boards’ and results of alternative decisions 5

Passenger geo-tracking Advance notification Reduced taxi times FOR AIRLINES, THE INTELLIGENT AIRPORT MEANS IMPROVING CUSTOMER SATISFACTION Passenger geo-tracking Advance notification Reduced taxi times Real-time flight & gates updates 6

Tracking most common routes Dwell time analysis Opportunity gaps UNDERSTANDING CUSTOMERS‘ BEHAVIOR Tracking most common routes Dwell time analysis Opportunity gaps 7

All the necessary information at their fingertips: PASSENGERS ARE ALWAYS IN CONTROL OF THEIR TRIP All the necessary information at their fingertips: Flight status Traffic & nearest parking Security wait times Time to gate Retail coupons Bag status Weather & transport at arrival Way finding

A traveler experience 9

From his home, the Passenger: Checks in online Downloads airport app to Smartphone Prints boarding card Portal pushes flight status Mr Barkley Flight United UA 582 to Chicago Leaving at 09:38PM Status: ON TIME Gate: T15

The Passenger drives to airport (directions on mobile phone GPS system): asks where to park and books/prepays his parking space once parked, tags parking location to easily find his car upon his return

Proceed to Security Lane #3 The passenger drops off his bag (and will know at all times where it is, thanks to end-to-end bag tracking) The portal directs him to shortest security queue via augmented reality interface Proceed to Security Lane #3 This way

The Passenger goes through biometrics- enabled security & documentation control (faster and more secure procedures)

He purchases items using his mobile phone for checkout and payment The Passenger is informed of relevant and personalised special offers based on his location Alpha Retail He purchases items using his mobile phone for checkout and payment

Refuelling: 78% complete Meanwhile, the aircraft has landed. Apron Mgr. Flights SK456 FA123 SO768 Handling crews are optimally allocated and supported by the Airport Management System via information pushed on their handheld devices Refuelling: 78% complete

Gate handling staff too is proactively informed of potential time-breaches via mobile devices and resources are allocated based on real-time data (passenger status and location) January 28, 2009 08:31 Gate-handling status Gate open Cabin crew reported Boarding started Pax yet to board Cabin door closed Gate closed 8.05 8.10 8.15 15 8.40 8.42 Planned BA1365 8.17 Actual Gate 44 30

The Passenger is informed that boarding has begun (suggested itinerary with ETA) Mr. Barkley, your flight UA 582 to Chicago is now BOARDING Please proceed to gate T15 Estimated time to reach gate: 6 min. Suggested itinerary

The Passenger reaches the gate where he is able to self-board without queueing

EXAMPLES Airports unleashing their potential…. 19

WiFi network for real-time passenger tracking and dwell time analysis Indoor geo-localization Business Intelligence analytics to manage passenger flows Airport and retail information delivered via augmented reality 20

Combines Bluetooth, Wi-Fi geolocation and people-counting sensors Monitor passenger flows, including security and immigration Roughly 50 Bluetooth sensors Over 400 WiFi access points Approximately 200 thermal people counters 21

Intuitive and intelligent action boards First to adopt SITA's revolutionary next-generation airport management system Intuitive and intelligent action boards No more mismanagement of gates /desks / lounges Action boards enable quick & effective decisions based on results of alternative actions 22

THE INTELLIGENT AIRPORT IS ABOUT End-to-end situational awareness Making informed decisions Collaboration and real-time information-sharing Improving productivity and revenues Offering a personalized experience Providing benefits to all stakeholders operating at airports : 23

THANK YOU 24