Atmos Energy Pipeline Safety Brian L. Jackson Compliance Manager Atmos Energy Corporation Mid-Tex Division, Dallas, Texas

Atmos Energy Operations

Cross-Functional Administration Utility Operations Council (UOC) UOC Communications Committee RP 1162 Team 20 Members AGA/SGA Surveys Team Industry Requests Team Policy-making and decision-making authority Management Committee CEO, CFO, Sr. VP of Utility Operations, General Counsel, and Sr. VP of HR

Damage Prevention Activities Damages decreased 18% companywide (883) from 2008 to 2012, while locate requests remained steady at about 1.4 million a year for 2008 and 2012. States with effective enforcement saw significant drops in damages per thousand locates. Programs: Repeat Offenders – If an excavator hits our facilities repeatedly, we contact the owner to seek ways to reduce damages cooperatively. Excavator Training – As part of liaison activities, we hold more than 400 meetings a year about calling 811, leak recognition and pipeline safety rules. Media Campaigns – We support national and state coalitions that air radio and TV commercials about calling 811, work with home-improvement stores and equipment rental businesses, and publicize National 811 Day, August 11. Positive Response – is offered by all states we serve even though it is only required in Texas and Virginia.

Public Awareness Activities Eight state regulatory authorities audited our RP 1162 program during 2012. Audit Results: Expanded and clarified our documentation and revamped some practices Added a State Public Awareness Program Administrator for each state Increased by 275% contacts with public officials, particularly school principals, public-works managers and highway and street superintendents Improved surveying activities to help assess stakeholder audiences Boosted ad spending 40% to reach more members of the affected public

2010 Survey of Affected Public About half (51%) of all respondents were aware of pipeline locations, with more than three out of five (60%) aware of pipelines. Respondents had a high awareness of “smell” (90%) and “hissing” (84%) as signs of a possible natural gas leak. A significant difference in awareness of “smell” between different ethnicities was eliminated Awareness of “fire/explosion” hazard increased to 80% in 2010. Eight of ten (83%) say they will call 911 in the event of a gas leak, and nearly that number (78%) say they will call 811 before digging in the future.

Continual Improvement RP program expenditures exceeding $1.7 million annually Plan to survey all four stakeholder groups continually for consistency and “actionable” data (rather than every two, three or four years) More damage-prevention efforts and innovative new communications In-depth benchmarking with peers and other operators QA/QC measures to strengthen our program Systemwide investments between $770 million and $790 million in 2014 and between $3.7 billion and $3.8 billion from 2012 to 2016 on pipeline modernization, replacements and maintenance for safety and reliability