CONFLICT RESOLUTION PIXAR – For the Birds and Mike’s New Car

CONFLICT IS.... A disagreement resulting from incompatible concerns, goals or values influenced by perceptions, thoughts, values and emotions Natural and inevitable in close relationships Either positive or negative

CONFLICT IS POSITIVE WHEN IT... Opens up discussion of issues, resulting in clarification Identifies alternative solutions Results in win/win situations Serves as a release of pent-up emotions, anxiety and stress

Builds cohesiveness among group members Helps individuals to grow personally and apply their knowledge to future conflicts Makes life more interesting Is hard on the problem, easy on the people

CONFLICT IS NEGATIVE WHEN IT... Diverts energy from more important activities and issues Destroys the relationship Means no decision or new behaviour results and the problem remains Reduces or destroys any level of trust Divides people even more and polarizes groups Results in debilitating emotional experiences Is hard on people, and easy on the problem

KEYS TO RESOLVING CONFLICTS Seek first to UNDERSTAND... then to be UNDERSTOOD ASSERTIVELY achieve a WIN-WIN solution Be HARD on the PROBLEM and EASY on the PERSON

APPROACHES TO CONFLICT MANAGEMENT Win/Lose (X’s and Y’s) – Adversarial Approach

Lose/Lose (all X’s) – Negative Power Process

Win/Win (all Y’s) – Principled Negotiations

Conflict Resolution Model isten actively mpathize sk open-ended questions to clarify each a mutually acceptable, win- win agreement or solution ext time follow-up L E A R N SHIP LAUNCH TALE OF TWO BRAINS