PROGRAM JALINAN MESRA By: Dr. Hj. Ahmad Pauzi bin Abu Pengarah Hospital Pakar Sultanah Fatimah, Muar

THAT HAS BROUGHT PROGRESS THE WORLD HATES CHANGE, YET IT IS THE ONLY THING, THAT HAS BROUGHT PROGRESS Kuala Lumpur 1896 Kuala Lumpur 2009

ORGANISATION Some members keep their Organisation strong, While others join and just belong, Some dig right in, some serve with pride,  But some go along just for a ride.

Some Volunteer to do their share, While some sit back and just don’t care, On Meeting days show, But then – there are those who never go,  Some always pay their dues ahead, some always

Some get behind for months instead. Some do their best, some build, some make. Some lag behind, some let things go. some never help their organizations grow. Some drag, some pull, some don’t, some do.  Which of these are you?

5 TERAS JALINAN MESRA PANGGILAN MESRA KAUNTER MESRA ZIARAH MESRA RAKAN MESRA HOSPITAL PERMATA KITA

1. PANGGILAN MESRA INTIPATI PROGRAM Post Discharge Call / Post Interface Call AKTIVITI-AKTIVITI 1. Tubuh Pasukan Inisiatif Panggilan Mesra 2. Aktiviti Panggilan Mesra 3. Pemantauan Dan Analisa 4. Mesyuarat Kajian Semula

Panggilan Mesra dari Penyelia Jururawat Panggilan Mesra Pegawai-Pegawai Khidmat Pelanggan

2. KAUNTER MESRA INTIPATI PROGRAM Informed Person / No Wrong Door Initiative AKTIVITI-AKTIVITI 1. Pembentukan Jaringan Kaunter Mesra 2. Kajian StatusTerkini Dan Pelan Penambahbaikan 3. Pembentukan Prosedur Kaunter Mesra Pembentukan Pasukan Kaunter Mesra.

3. ZIARAH MESRA INTIPATI PROGRAM Partnership With Community To Visit And Care For Community – Hospital Staff, ALPH, Community, NGOs, Ex-Staff Working Together To Visit Needy Patients AKTIVITI-AKTIVITI 1. Persediaan Pasukan 2. Persediaan Minda Pasukan eg : Hadis dll 3. Senarai Ex-Staff 4. Penubuhan Kelab Baiduri – Pelawat Pesakit 5. Penentuan Kes-Kes

ZIARAH MESRA BERSAMA AHLI LEMBAGA PELAWAT HOSPITAL DI PARIT YUSOF

ZIARAH MESRA BERSAMA PENGERUSI JPPM DUN BENTAYAN, MR. CHRIS LEE.

Lawatan Hari Raya kerumah pesakit Kawasan Bentayan

4. RAKAN MESRA HOSPITAL INTIPATI PROGRAM Networking With Ex-Staff / NGOs/ Corporate Bodies / Gov Bodies To Help The Needy Patients. AKTIVITI-AKTIVITI 1. Penentuan Target Jabatan Atau NGO 2. Penentuan Ahli Ziarah 3. Penentuan Objektif Dan Program Lawatan a. Ziarah Info b. Ziarah Khidmat c. Ziarah Partnership

5. PERMATA KITA INTIPATI PROGRAM Internal Customer Care, Development And Welfare. AKTIVITI-AKTIVITI Program Untuk Staff :  1. Program Career/Job Enrichment 2. Program Motivasi / Team Spirit 3. Program Kekeluargaan /Agama 4. Lawatan Kerja

ROOTS OF QUALITY CARE IN HEALTH ORGANISATIONS PURPOSE ? CHARACTERISTICS ? ORGANISATION eg : Perubatan / Hospital / Kejururawatan

ASAS-ASAS PERKHIDMATAN BERKUALITI DI ORGANISASI KESIHATAN PELANGGAN PROFESSIONAL / STAFF ORGANISASI Pelanggan Bermaklumat Sokongan Dan Pembelaan Maklumbalas Perkongsian Latihan / CPD Audit Peraturan / Guidelines Belajar Dari Kesilapan Evidence Base Practices Kepimpinan Sokongan Maklumat Pendekatan Secara Bersistem Semangat Berpasukan Pelaburan Keatas Staff

SEKIAN TERIMA KASIH