Lesson 12 – Social Skill: Making a Complaint.

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Presentation transcript:

Lesson 12 – Social Skill: Making a Complaint

Understanding the Feelings of Others - Definition Ability to observe another person and identify what they may be feeling by looking at their actions and listening to what they are saying

Understanding the Feelings of Others 1. Watch the other person 2. Listen to what the person is saying 3. Figure out what the person might be feeling 4. Think about ways to show you understand what he/she is feeling 5. Decide on the best way and do it

Homework Review Review the situation where you practiced the skill Read “when you did the skill, where, and with whom” Complete thinking check-in for the homework --- read your answers to the 4 questions in that section

Home Work Review cont. What did you do to follow each step of the skill? Be specific Describe another situation where you will use the skill again

Making a Complaint - Definition A way to decide what you don’t like and whom to tell Inform the individual about the complaint Describe to that person what might be a mutual, acceptable alternative

Making a Complaint 1. Decide what your complaint is 2. Decide whom to complain to 3. Tell that person your complaint 4. Tell that person what you would like done about the problem 5. Ask how he/she feels about what you’ve said