Critical Event Management Program

Health Advocate’s Key Differentiators Our experienced professionals specialize in managing critical events Deliver over 1,500 customized services each year Consulting services to support HR departments Robust training content with proven results Standard documentation templates/processes for managing complex crises and disruptive events Personalized onsite support “When a crisis occurs, we partner with organizations to help meet their specific workplace needs.” 2 2

Program features Access to professional, specialized services during workplace crises or critical events Includes a bank of hours that can be utilized for management consultation, onsite support and risk mitigation training 3 3

We support a wide range of critical workplace events Organizational change and restructuring Merger and acquisition events Unexpected death of a co-worker Onsite accidents Onsite violent events Natural disasters Other critical events 4 4

Key program components Unlimited telephonic consultation with HR Licensed Counselors available 24/7 to advise the Human Resources team on the best approach to respond to the event Help develop an optimal plan for minimizing the event’s impact on employees and the organization Our focus is to partner with HR to develop a strategy to address the situation, reduce employee disruption and provide a healing atmosphere 5 5

Key program components (continued) Onsite Support (hours vary by policy) Assess the event and its impact Help develop an effective employee communications plan Crisis counseling to help restore productivity and return the organization to normalcy more quickly Onsite training t to help the organization better prepare for future events Risk Mitigation Training (additional fee) Available as a precautionary measure to address situations and minimize risk Reasonable Suspicion Drug and Alcohol Training Harassment Awareness Workplace Violence 6 6

Pricing Annual policies include hours/resources that can be used as needed Plan Annual Retainer Fee Annual Telephonic Support Number of Onsite Hours Included* Additional Onsite Hours (3-Hour Blocks) Gold $10,000 Included 12 $800 Silver $5,000 6 $1,000 Bronze $2,500 N/A $1,500 *Travel costs are included in the annual retainer fee; travel and related expenses are billed for additional onsite hours 7 7

Key benefits Faster return to a productive worksite Consistency in employee communications Improved strategies for addressing issues and problems Reduced risk for lawsuits or other formal actions 8 8