Understanding Groups and Teams Chapter 14 Understanding Groups and Teams Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Learning Outline After you read this chapter you should know the following learning objectives:. #1: What are the stages of team development? #2: How do individuals become team players? #3: How can groups become effective teams? #4: What are some of the current challenges in managing teams? Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Understanding Groups Group Formal groups Informal groups Two or more interacting and interdependent individuals who come together to achieve particular goals Formal groups Work groups that have designated work assignments and tasks directed toward organizational goals Informal groups Groups that are independently formed to meet the social needs of their members Learning Objective #1 Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Examples of Formal Groups Command Task Cross-functional Self-managed Exhibit 14.1 Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Difference Between Groups and Teams Interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively Teams Work intensely on a specific, common goal using their positive synergy, individual and mutual accountability, and complementary skills Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

What Is a Team? Work Team Types of Teams A group whose members work intensely on a specific common goal using their positive synergy, individual and mutual accountability, and complementary skills Types of Teams Problem-solving teams Self-managed work teams Cross-functional teams Virtual teams Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Stages in Team Development Forming Members join and begin the process of defining the group’s purpose, structure, and leadership Storming Intragroup conflict occurs as individuals resist control by the group and disagree over leadership Norming Close relationships develop as the group becomes cohesive and establishes its norms for acceptable behaviour Performing A fully functional group structure allows the group to focus on performing the task at hand Adjourning The group prepares to disband and is no longer concerned with high levels of performance Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada

Ex. 14.3 Stages of Team Development Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada