PSAP MANAGER MEETING

AGENDA PSAP test numbers Alternate Emergency Numbers (10-digit Emergency Numbers) Unwanted calls

PSAP TEST NUMBERS We need a way to test 9-1-1 trunks from a remote location prior to dispatching repair tech Every PSAP has a test number that will allow testing without having to be in that city The dial-able 10 digit number will send a call directly to the PSAP’s 9-1-1 trunks The ALI record shows “Test St” as the address

PSAP TEST NUMBERS Edison test numbers are 817-387-xxxx Riverside test numbers are 214-751-xxxx If you get a hang up call on this test number and call it back it rings on your 9-1-1 line Can be very confusing to call takers if they are not familiar with this

ALTERNATE EMERGENCY NUMBERS When a citizen dials 9-1-1 they are giving up some “private” information Phone number Name Address – LAT/LON on cell phone Some citizens do not want to give up their private information but want their call answered with same priority as 9-1-1

ALTERNATE EMERGENCY NUMBERS Alternate Emergency Numbers provide those citizens that service These are dial-able 10 digit phone numbers If you have an ACD they ring like 9-1-1 calls In ring all PSAP’s they have separate buttons Only one number is “published” – there are at least 2 lines for every PSAP

ALTERNATE EMERGENCY NUMBERS Large PSAP’s have 5 – 10 roll over lines behind the “published” number All numbers in the Alternate Emergency roll over group are dial-able

UNWANTED CALLS PSAP Test Numbers and Alternate Emergency Numbers are dial-able 10 digit numbers Both of these numbers are delivered like a 9-1-1 call Any dial-able number can be misdialed Any dial-able number can receive “robo calls”

UNWANTED CALLS All PSAP Test Numbers and Alternate Emergency Numbers are on the Do Not Call List Unfortunately some “robo calls” still get through

QUESTIONS