We look forward to seeing you in Phoenix! If you like what you see here, please join us for more information, AN INDIVIDUAL activity AND DISCUSSION.

Krista Burrell, counselor Creating an atmosphere of trust and communication between academics and student services Krista Burrell, counselor Ikemefuna nwosu, biology instructor, math/science division chair & faculty advisor MATTOON, ILLINOIS

Can I trust Your Story?

Learning objectives Understand the different paradigms between the faculty advisor and professional advisor. Learn practical steps to develop trust between Academics and Student Services Understand the concept of cognitive malaise Learn best practice in intentional collaboration between faculty advisors and professional advisors.

Structure of advising AT OUR INSTITUTION Counselors (will from this point be referred to as Professional Advisors) Use of faculty advisors as a contractual obligation Mandatory advisement for all degree-seeking students (about 6,000 students) EVERY semester Professional Advisors are responsible for faculty advisor training

Professional advisor in each division Faculty advisors are “specialists” in their field Professional advisors are “generalists” Broad knowledge Related fields Transfer and articulation issues

Developing working relationships between the two groups

How do faculty advisors view advising?

Professional Advisors How do professional advisors view advising?

Framing The quality of our frame is based upon our perceived and prevailing context and circumstances.

Framing

Framing Is it possible that you could you build a new initiative, intervention or program that is missing vital information that could negatively impact other groups on campus? What does that do for building trust?

ACTIVITY

COGNITIVE MALAISE Be INTENTIONAL about our framing Avoid COGNITIVE MALAISE Did you mean EXCATLY what you just said? What is she really asking?

trust Please join us to hear how our framing has resulted in the successful building of trust with some individuals across campus. EQUALLY important! Please join us for examples of how framing have destroyed and/or negatively impacted critical relationships on campus.

Pragmatic steps to trust and communication Understand your frame isn’t the only or complete frame Avoid cognitive malaise If PAs and FAs understand that what they say may not be what is understood, then it is important to keep in mind the following: What I say maybe misconstrued: so I need to intentionally frame it to avoid that When I receive feedback that is worded poorly: I need to avoid reacting and instead assume or believe the person come with good intentions – positive intent

Pragmatic steps to trust and communication If PAs and FAs understand that what they say may not be what is understood, then it is important to keep in mind the following: What I say maybe misconstrued: so I need to intentionally frame it to avoid that When I receive feedback that is worded poorly: I need to avoid reacting and instead assume or believe the person come with good intentions – positive intent

Examples of strong collaboration: getting it right for the student Developing math co-reqs at Lake Land College Creating math pathways training tool for faculty advisors Communication with students who have had a class cancelled Creation of Master Advisor Training (1.5 year training program for faculty advisors, created by faculty advisors)

Questions? Ike Nwosu, Faculty Advisor, Division Chair, Biology Instructor inwosu@lakelandcollege.edu Krista Burrell, Counselor kburrell@lakelandcollege.edu