Work of the Trading Standards Safeguarding Team

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Presentation transcript:

Work of the Trading Standards Safeguarding Team Adrian Ridley Hampshire County Council Trading Standards Service

Doorstep Crime Uninvited ‘cold callers’ offering home maintenance & gardening services, or selling goods. Choose ‘vulnerable’ victims. Excessive prices for often poor work. Taking deposits/full amount and not returning to do the work. Failing to give cancellation rights Refusing to sort out problems. Worthless or no guarantees/warranties. Taking victim to withdraw cash. Hard sell of products, causing fear to residents. Distraction burglary/Bogus callers.

Trading Standards Service Quick Response Team Who to Call? Trading Standards Service Quick Response Team 01962 833666 Monday to Friday 9am - 5pm ts.advice@hants.gov.uk

Buy with Confidence

Safeguarding – what are we doing? 65 referrals (Good & Services) Creative, flexible & holistic approach Work with partner agencies Minimise stress Use range of skills to obtain redress Free Quicker than court action Almost 2M saved so far Follow up package Prevention work

Case Study

Working Together

Outcome Remains vulnerable. Finances managed by Client Affairs. Improved physical & mental health. Ongoing monitoring of risks.

Scams: The Reality Extent of the problem. Telephone, letter and e-mail. The effects on people. Victims won’t admit they’ve been scammed. Enforcement action difficulties. Focus on prevention and helping victims. Police response – Op Signature.

Received by one person in 2 months

Referring 01962 833620 Ask to speak to the duty Safeguarding Officer (on duty Monday to Friday 9am - 5pm) ts.safeguarding@hants.gov.uk

Any Questions?