HEAD START OF GREATER DALLAS, INC. ACHIEVING EXCELLENCE IN CUSTOMER SERVICE

WHO ARE HEAD START CUSTOMERS? PARENTS CHILDREN FAMILY MEMBERS

GOAL OF HEAD START CUSTOMER SERVICE MEET THE NEEDS OF THE CUSTOMERS INVOLVE FAMILIES IN THE PROGRAM

WHAT CUSTOMERS WANT TO BE TREATED WITH DIGNITY, AND RESPECT FLEXIBILITY AND OPTIONS TECHNICAL EXPERTISE RESULTS RESPONSIVENESS APPRECIATION

CREATING A WELCOMING ENVIRONMENT GREET WITH A SMILE MAKE EYE CONTACT LEARN PARENTS NAMES

CREATING A WELCOMING ENVIRONMENT FOCUS ON CUSTOMER CONVENIENCE NOT ORGANIZATIONAL CONVENIENCE DON’T BE RUDE. BE CARING AND PATIENT, LISTEN MORE THAN YOU TALK POST FAMILY PICTURES/ACHIEVEMENTS ON THE BOARD OR IN A NEWSLETTER