WELCOME MBA Class of 2015

Johnson Technology Services 203 Sage Hall (607) 255-6300 or Ext. 5-6353 johnsonhelpdesk@cornell.edu Todd Kreuger, IT Director tmk88@cornell.edu (607) 254-8657 or Ext. 4-8657 office (607) 229-2982 cell Mike Leiter, Associate Director of Client Services mjl338@cornell.edu (607) 255-6558 or Ext. 5-6558 office (570) 786-7232 cell

Overview Johnson Technology Services and CIT Overview Your NetID Email Laptop Requirements RedRover Wireless Technology Services Portal Prepare Most Incoming Students have activated their NetID’s – Emphasize Setting Sec. Ques. Register on RedRover – If you’ve used “Guest Registration” you will need to re-register with your NetID (guest registrations expire) Configure Laptop Setting up Outlook for email Install NetPrint Printers Technology services Portal for contact information and self-help documentation

Johnson Technology Services Objective: Our goal is to achieve excellence by partnering with customers to exceed expectations.

Getting Assistance CIT Helpdesk NetPrint Email Services Blackboard RedRover Johnson Helpdesk Laptop Issues Sage Hall Printing Johnson Websites Johnson AV Classroom issues Breakout Room Monitors Video Conferencing Borrowing Equipment Contact the Johnson Technology Services Help Desk if you are unable to address your issue with CIT or Johnson AV.

Johnson Technology Services Johnson AV Johnson Help Desk CIT Help Desk (607) 255-6353 – Ext. 5-6353 (607) 255-6300 – Ext. 5-6300 (607) 255-5500 – Ext. 5-5500 AV@johnson.cornell.edu B 34 Sage Hall JohnsonHelpdesk@cornell.edu 203 Sage Hall helpdesk@cornell.edu 8:00 – 4:30 M – F Extended hours TBD 8 am – 6 pm by phone Press 0 after hours if critical Classroom issues Outlook Configuration RedRover Wireless Breakout room monitor issues Sage Hall Printing NetPrint Software Video Conferencing* Laptop issues Borrowing equipment** Video cameras Sound system for event “Johnson” in the URL – e.g., - johnson.cornell.edu - Jconnect.johnson…. - Johnson.qualtrics.com - Johnson.campusgroups.com “Cornell” in the URL – e.g., Exchange.cornell.edu Blackboard.cornell.edu It.cornell.edu/netprint *Minimum 5 business days notice **Minimum 1 business day notice Don’t know where to go

What’s New? WebEx Classroom Upgrades – B8, B9, B5, 141 Office 365 Full-featured web meeting platform, including voice, video, and screen sharing https://custudent.webex.com/ Classroom Upgrades – B8, B9, B5, 141 HD Compliant Blu-Ray HD Video Conferencing in B8 & B9 Lecture Capture in B8 & B9 Office 365

Johnson Helpdesk Support Services Expert diagnostics Recommendations Non-warranty-voiding troubleshooting and repairs

Your Cornell NetID What is a NetID? What is it used for? It’s a username Identifies you at Cornell Unique and only assigned to you What is it used for? Email Address netid@cornell.edu (e.g.mjl338@cornell.edu) Online Resources e.g. (Student Center, Blackboard, Library Services etc) Allows Secure access to your confidential Cornell information (Grades, Bursar Account, etc) Logging into Johnson’s public computers In addition to the bullets above, a NetID is the pre-requisite step for initial access to Cornell network resources

Set Your Security Questions Go to http://netid.cornell.edu **** Stress the need to set Security Questions ASAP If you forget your NetID password, you will be able to reset it immediately by answering the challenge questions set. If you do not set these questions, resetting the password requires an in person visit to the Computing & Communications Ctr. (CCC) building near Bailey Hall

Using Email at Johnson Johnson currently uses Microsoft Office 365 Provides calendar sharing for collaboration Allows booking of Breakout Rooms Provides campus Address Book Using Cornell Cmail is not recommended

Laptop Requirements - Antivirus Antivirus is required. If you already have antivirus installed on your computer, you do not need to make any changes.

Laptop Requirements Macs are supported; however, restrictions include: Excel for Mac does not have some features required for Spreadsheet Modeling classes. @Risk software is only compatible with Windows. Microsoft Office 2010/2013 or 2011 with Outlook is recommended. Any other software used for email may have limited support and functionality. Smart Phones are not required for the program.

Laptop Requirements - NetPrint NetPrint software is required to print from your Laptop to a Cornell printer. A NetPrint account has been created for use of this service http://it.cornell.edu/services/netprint/

The NetPrint website List of printers Add money Sage Hall Printers: http://it.cornell.edu/services/netprint/ List of printers Add money Sage Hall Printers: Quickstations (Classroom Level) Student Business Center (Rm. 239) Library (1st floor) Once the utility is installed and run , you will see a list of printer’s to choose from when printing from your PC. (on windows 7 this can be viewed in Control Panel => Devices and Printers) Printers for Johnson begin with Sage, there is also a list of on campus printers linked from the main NetPrint page: http://www.cit.cornell.edu/services/netprint/index.cfm QuickStations are: public computers, available 24/7 located on the classroom floor of Sage by the mailroom Intended use is for quick access to printing and email between classes. As such the machines only have office viewers, not the full blown office for creating or editing documents Workday Lab located on the 2nd floor of Sage

Public Computers at Johnson Quickstations Classroom Level, near mailroom For quick prints, email, editing documents Student Business Center Room 239, next to student lounge Quiet space for extended stay Includes document scanner, color printer, fax

Student Lounge Big screen TV, DVD player Cell phone chargers Laptop chargers Apple Dell Please read and understand the posted usage disclaimer before using chargers.

Connect to “RedRover” wireless and register Once your laptop is connected to RedRover non-secure wireless network, open a web browser ***Note: If your browser doesn’t automatically re-direct to the RedRover registration page, go to http://wireless-reg.cit.cornell.edu Once you agree to the terms & conditions reboot your machine to complete the registrations process Step by Step instruction on how to register a device based on OS version can be found here: http://www.cit.cornell.edu/services/redrover/howto/register/index.cfm ***Guest accounts are available for up to 3 weeks per semester. ***RedRover registration is valid for 1 year. When it is about to expire, you will receive an e-mail message reminding you to re-register.

Portal For Technology Services http://jconnect.johnson.cornell.edu Offices > Technology Services > Student Support This JConnect Portal Has: Self-help documentation Description of Technology Support Services offered Contact information We suggest this be the first stop for the latest support and contact information. At this point I will invite students to join me at the JConnect portal and show them how to login then go to the “Preparing for Johnson At Cornell” Link

Join us for training to learn about: Booking breakout rooms Using a Mac at Johnson Creating and sharing calendars Importing Campus Groups calendars WebEx Audio/Video Collaboration tool Other questions you may have Please configure your E-mail before attending to get the most out of the training.

Questions Invite students to open web browser and go to 1st page for setup “set it and forget it”

Technology Services Helpdesk Located in Room 203 We’re Available to Assist you Monday - Friday 8:00 AM - 4:30 PM 607-255-6300 JohnsonHelpdesk@cornell.edu