World class applications

Going Lean in Health Care IHI white paper P. 2 – 9, (5/24 – 12/24), Introduction P. 14 – 17, (17/24 – 20/24), ThedaCare + Conclusion

Virginia Mason Medical Center Harvard business case study P. 7 – 12, Virginia Mason Production System

Intermountain Healthcare Training program Pilot Project at Community Medical Center P. 251 – 255 (3/9 – 7/9)

Driving Improvement in Patient Care University of Pittsburgh Medical Center Problem solving needs Employee’s responsibility Resources Teaching Managerial supports P. 585 – 589 (1/11 ~ 5/11)

Cincinnati Children’s Hospital Medical Center Jim Anderson, CEO, attorney, (not physician) Quality improvement methods (believer) Lee Carter, Chairman of the board Transparency about improvement Background, History of Process Improvement at CCHMC, Building Momentum p. 1 ~ p.6