International Training success Learn about the culture that keeps our business thriving

5 Things for Success Our secret plan www.tdisdi.com

20 About Brian Years International Training Recruited, Hired, Trained 100+ people. Degree in Marine Affairs Father to 7 year old wild man Learned a lot by making mistakes!

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International Training in 2002 Experienced large growth early on – became stagnant New Energy needed New direction

February 4th, 2004 Change is welcomed by team. Company explodes out of the gate. ---------- Why? Employees all buy in.

The 5 Things we think every business should do www.tdisdi.com

#1 – Have a plan Mission Statement Core Values CRITICAL GOALS

#1 – Have a plan – Set Critical Goals The process Everyone has input Facilitates Teamwork

#2 – Value Employee Relationships We like working with people we like. Replacing someone is expensive.

#2 – Value Employee Relationships How? Coworkers not employees Education advancement Direct access – Open door policy Flexible work practices Company outings Bonus programs

#3 – Content Marketing What is Content marketing? Customers Ideas are the source “They ask, you answer” Hug your haters

#4 – Empower your team Staff is trained to understand the customer comes first. Staff able to replace materials, get certifications out, and make decisions they feel are in the best interest of the company without having to ask someone else.

#5 – Listen to your customers Content Marketing source Solo Elearning Instant Chat Central database with one login Print cards directly in your store.

#6 – Have fun

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